Davies announces its focus for BIBA 2021 following a year responding to an increased appetite for digital solutions

14th April 2021

LONDON, UK – 14 April 2021 – Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, today announces that its focus for the BIBA conference 2021 on 12-13 May will be innovation and the role of digital solutions in a post-pandemic world. Davies usually exhibits physically at the annual Manchester conference and its team are looking forward to exhibit, meet delegates and discuss resilience across the broker community at the resilience themed virtual conference this year.

Since March 2020, Davies has invested in new ways of working for its people and delivered new technologies to market, supporting its 800+ insurance and highly regulated clients across the globe. The firm has responded to the growing appetite from customers for digital solutions by launching new technologies to market. It has launched an employee wellbeing tracker, stepped up its use of virtual adjusting, enhanced its speech analytics platform and developed an app that enables customers to submit a claim directly into its claims administration platform.

In March 2021, Davies announced a new shareholder, with BC Partners taking a majority stake in the business, to support its next phase of international expansion and continued digital transformation. Globally Davies’ 4,300 colleagues operate across the UK, Ireland, Bermuda, the US and Canada. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.

Kath Mainon, CEO – Claims Solutions, Davies commented: “Following a challenging year for our communities and our industry, resilience is an excellent theme for this year’s BIBA conference. As a strategic claims partner for brokers across the UK, helping our clients stay resilient has been and continues to be crucial as we begin to recover from the impacts of the pandemic.

“Our technology strategy has always been centred around what customers want. Traditionally, many customers wanted to speak to a person about their claim, but we’re seeing that more and more customers prefer the wider range of contact options we can now provide. This has accelerated our industry’s focus on a digital claims journey, and I’m very much looking forward to discuss both the benefits and challenges this brings for the broker community at BIBA this year.”

Mark Grocott, CEO – Consulting & Technology and Group Chief Digital Officer, Davies added: “The pandemic has highlighted a need for more agility and quick responses to changes in customer behaviour. Understanding what customers want and need and how employees are feeling is essential for any broking firm looking to stay resilient in the months ahead. I’m very much looking forward to BIBA and the discussions about how together we can support our respective colleagues and customers through this change and how technology can play its role in that challenge.”

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