How AI agents are amplifying conduct risk in insurance

As AI adoption accelerates across the insurance industry, organisations are moving beyond static models to more advanced, autonomous AI agents. While these technologies unlock significant value, they also introduce new and often underestimated risks in AI governance, algorithmic decision making and regulatory compliance.  

This report from our Group Chief AI Officer, Paul O’Brien, explores how AI agents are amplifying conduct risk across the UK and Irish insurance markets, and why traditional “point-in-time” approaches to governance are no longer enough. It also outlines current regulatory expectations, key risk areas such as bias, transparency and accountability, and the practical steps insurers can take to manage AI responsible at scale. 

What you’ll learn

• How are AI agents are changing the nature of conduct risk?
• How should insurers be regulating AI according to regulators?  
• What are the most common (and overlooked) AI risks? 
• Why is continuous AI governance critical? 

Plus, we include a practical checklist for implementing compliant, scalable AI.

Download the report to learn how insurers can manage AI conduct risk, meet regulatory expectations, and implement scalable AI governance frameworks. 

How can insurers ensure AI compliance?

Watch our short video for practical guidance on managing AI compliance effectively. 

Have questions about AI compliance? Speak to our insurance AI governance specialists about managing conduct risk and regulatory compliance.