Leading insurance organisations choose Davies as their partner to deliver core operations, digital solutions and consulting, to help them improve service, grow, and win.
Our insurance clients include the Lloyd’s & London Market, Managing General Agents (MGAs), Brokers, domestic international insurance, reinsurance insurers, and large self insured organisations.
By reimagining their core business processes we help our insurance clients gain new insights. We deliver operations & digital solutions that sit at the heart of their business, enabling service improvement, accelerated growth, and increased efficiency.
Our core services in the insurance sector include: claims solutions, insurance services, complaints handling, and compliance & regulatory services.
We design and manage operations to support the whole insurance life cycle. Our launch and host services for MGAs and Brokers enable them to efficiently outsource middle and back office support and to focus on underwriting.
When the policy is tested, we work with our insurance clients to provide end-to-end claims solutions, from FNOL to investigation to successful resolution and settlement. We handle more than a quarter of a million insurance claims a year for our clients.
Our complaints handling solutions are delivered across a range of models, including: fully outsourced, embedded at client sites, and via innovative work-from-home and hybrid models. Our clients trust us to manage their business-as-usual operations as well as undertaking project work to shift backlogs and solve specific and legacy complaint issues.
Our insurance clients operate in a highly regulated and complex environment. We provide qualified and experienced resourcing for compliance & regulatory review and product specific case reviews, either on an individual basis or as a managed team. Our sourcing and training expertise enables rapid mobilisation, and project specific focus.