Davies Group act on behalf of your Insurer in handling your claim. Therefore, we are unable to answer questions relating to the insurance premium that you have paid or what premium you will pay at renewal.
When you are submitting a claim for damage caused to your home or your belongings we would always recommend that items are not disposed of before gaining the authority to do so by your Claims Handler or Loss Adjuster.
During the course of handling your claim, we may ask for proof of ownership for the items that you are claiming for. There are many different ways of proving ownership of individual items and your Claims Handler or loss Adjuster will be able to help you with this.
Davies Group handles claims of significantly different values and levels of complexity. This means that it is very difficult to tell you at the start of a claim how long it will take. We do our best to keep you informed throughout the claims process so that you know how your claim is progressing.
Virtually all claims are subject to a policy excess which is payable each time that you make a claim. Depending on the type of claim that you have submitted, we will either deduct the policy excess amount from any settlement or ask you to pay the policy excess amount to us before the claim proceeds.
Davies Group has a strict data retention policy. We only hold relevant data in line with GDPR and all data is held securely. Data used by Davies Group includes emails, hard copy documents, soft copy documents, video and audio, data generated by physical access control systems and mainframe data.
All Davies Group Claims staff receive training to help them identify vulnerable Customers so that we can take extra steps to make sure that we provide support and assistance as required. If you feel that you are vulnerable and are comfortable in doing so then please make your Claims Handler or Loss Adjuster aware.
We accept that sometimes things go wrong and at Davies Group we have a dedicated team of people to manage any complaints that we receive. We do this within the Financial Conduct Authority guidelines for handling complaints. Most complaints can be easily and quickly resolved however, where this cannot happen then the complaint will be […]
Please refer to the telephone number listed within your Insurance Policy.
As a policyholder, you must provide all reasonable assistance or information as requested by your Insurer or Davies Group. You also have a duty to mitigate any loss through common sense measures to prevent additional damage to your home in the event of an incident. An example of this would be switching off your water […]
Once you have agreed settlement of your claim and where settlement will be paid directly to you as the Policyholder, you should expect payment by BACS to take up to 5 working days. If you require a payment by cheque then this may take longer.
Insurance claims can be settled in a number of different ways including payment to you, replacement and repairs. Your Claims Handler or Loss Adjuster will be able to discuss settlement options with you.
All calls made to and from our Claims Departments are recorded for training and monitoring purposes.