Case Studies
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Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Remediating a multi-billion IT change programme with quantifiable results
Our remediation realigned a multi-billion IT transformation programme, increasing the quantifiable likelihood of both timely delivery and increased value.
Accelerating sponsor skills across an international investment bank
Our London, New York and Tokyo sponsor skills programme was rolled out to nearly 250 staff firm-wide across finance and risk functions.
Empowering women in financial services
We created a unique, open programme for all financial services firms, combining individual coaching with a two-day workshop.
Developing technology careers at a leading bank
Our Technology Career Framework shifted career aspirations - and culture.