Case Studies
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Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Improving board effectiveness for a leading outsource services provider
We conducted a thorough independent review and recommended remedial changes for a provider of clearing and settlement services.
Delivering enhanced corporate governance for a high-growth offshore firm
An offshore trust and corporate services provider asked for help to enhance corporate governance following an acquisition and an approach by a regulator.