Case Studies
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Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Real time customer due diligence
We implemented real time customer due diligence and batch KYC rolling reviews for a USA electronic bank for a major Wall Street firm.
Cybersecurity review for a buy-side client
We performed an end-to-end review of a US hedge fund's security policies, processes, controls and governance to ensure alignment with SEC guidance.