Case Studies
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Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Delivering enhanced corporate governance for a high-growth offshore firm
An offshore trust and corporate services provider asked for help to enhance corporate governance following an acquisition and an approach by a regulator.
Real time customer due diligence
We implemented real time customer due diligence and batch KYC rolling reviews for a USA electronic bank for a major Wall Street firm.
Cybersecurity review for a buy-side client
We performed an end-to-end review of a US hedge fund's security policies, processes, controls and governance to ensure alignment with SEC guidance.
Regulator-facing remediation documentation
We helped our client respond to a regulatory audit by documenting their end-to-end process, control and ownership focusing on EU and US credit and capital processes with regard to IRBA securitisation.