Case Studies
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Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Providing operational resilience for the Ombudsman Service
The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.
Revitalising an account handler programme through apprenticeships
- Improved retention rates and career development opportunities for employees
- Increased diversity with a 50/50 split between male and female participants
- Employees have increased capability in their roles and consistently exceed targets
Integrating a higher level apprenticeship to enhance a world-leading professional services firm’s graduate scheme
- Successfully integrated a Level 6 Senior Insurance Professional programme into the client’s graduate scheme
- Specialised coaching and tutor support helped accelerate development and embed learning
- Positive feedback from the firm’s graduates demonstrated the benefits of integrating the apprenticeship with the existing graduate scheme
Creating a digitally delivered apprenticeship programme
A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.