Case Studies
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Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Improving board effectiveness for a leading outsource services provider
We conducted a thorough independent review and recommended remedial changes for a provider of clearing and settlement services.
Delivering enhanced corporate governance for a high-growth offshore firm
An offshore trust and corporate services provider asked for help to enhance corporate governance following an acquisition and an approach by a regulator.
Real time customer due diligence
We implemented real time customer due diligence and batch KYC rolling reviews for a USA electronic bank for a major Wall Street firm.