Case Studies
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Adaptive compliance content & strategy
A global insurance company were aware that their in-house Learning Management System (LMS) was perhaps not being used to its fullest potential, with key learning not always reaching the intended employees.
Senior talent future leader programme
A rapidly expanding pensions provider needed to build the careers of specific talented individuals as future executives who have a greater impact across the organisation.
Revitalising an account handler programme through apprenticeships
- Improved retention rates and career development opportunities for employees
- Increased diversity with a 50/50 split between male and female participants
- Employees have increased capability in their roles and consistently exceed targets
Integrating a higher level apprenticeship to enhance a world-leading professional services firm’s graduate scheme
- Successfully integrated a Level 6 Senior Insurance Professional programme into the client’s graduate scheme
- Specialised coaching and tutor support helped accelerate development and embed learning
- Positive feedback from the firm’s graduates demonstrated the benefits of integrating the apprenticeship with the existing graduate scheme
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.