Case Studies
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Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Industry
Retail & Business Finance
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Technology & Data
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Industry
Retail & Business Finance
Capability
Operating Strategy & Transformation
Specialist Services
Providing operational resilience for the Ombudsman Service
The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.