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Compassionate customer service: How real-time analytics can power respectful customer journeys
We all want to feel respected by others—especially when you’re reaching out to an organisation about a product or service you have invested in or are considering doing so.
Exploring trends and insights from Big Data LDN
Resilience needs to be front of mind when it comes to data
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Transforming Payments: Meeting Evolving Customer Demands
Exponential technological advancement and evolving customer habits are shaping the future of payments. Clients are seeking new capabilities and asking for faster, safer, and cheaper payment services
Gamification in Banking: Level up your learning
What is gamification, and is it really appropriate for training in a highly regulated financial services industry?