With special guest host Dr. Natalie, best selling author, a renowned authority on customer experience and digital twin technology, she shares first hand insights and real-life business examples on how a digital twin can revolutionise your business operations. Travis Bristow, Chief Innovation Officer from BusinessOptix, will also co-host this session.
Key Takeaways:
- Understand the transformative power of a digital twin: Explore how having a digital replica of your business enables you to run simulations and optimise KPIs, leading to cost reduction and revenue growth.
- Real-life business examples: Learn from case studies how companies have successfully utilised digital twin to turn cost centres into profit centres, driving customer loyalty and employee retention.
- Maximising utilisation and implementation: Delve into strategies for optimising and implementation of digital twin technology, ensuring you get the most value out of your investment.
- Exclusive offer: Attendees will receive an exclusive offer at the end of the webinar, providing further resources and support to kickstart their digital twin journey.
Join us on the 13 June at 16:00 BST.
Dr. Natalie works side-by-side with executive leaders to help them deliver customer and employee experiences that drive the businesses’ financial results, reducing costs and increasing revenue. Known as the AI Whisper, her unique take on AI in business has put her on the top of every executive’s list as the go-to person to help break through the hype, create a strategy, and avoid the AI blind spots for a truly innovative approach that drives unprecedented business innovation and growth.
With over 12 awards and earning the honor as a Wall Street Journal best-seller on AI, customer, and employee experience, Empathy in Action: How to Deliver Great Customer Experiences at Scale delivers real-world examples and the how-to steps to apply AI to customer and employee experience.
Dr. Natalie’s technical education, a Ph. D. from UCLA’s School of Engineering and an M.S. in Engineering from the University of Michigan, is complemented by her studies in Exponential Innovation from Singularity University as well as Clayton Christensen’s Disruptive Strategies program from Harvard Business School.
Dean Jehan – Principal Consultant, Customer Experience | Davies
Dean has over 20 years in Operations Management and CX leadership roles in a range of sectors. As an ex-practitioner he is able to draw on a wealth of experience in the challenges for customer-facing businesses, using top-down and bottom-up discovery approaches aligned with the organisation’s strategy for a systemic understanding of the impacts of transformation.
Dean has led and supported projects including automation, operational reviews, and business process outsourcing for leading UK and global organisations. He has also taken a leading role in developing our business-led framework discovery approach, to deliver significant technology projects for global businesses with over 10,000 FTEs, and recently led a team to procure a global Contact Centre telephony solution.
Travis Bristow – Chief Innovation Officer | BusinessOptix
Chief Innovation Officer Travis Bristow is a seasoned professional with a robust background in business and digital transformation projects, particularly in Business Process Reengineering (BPR) and automation.
Currently serving as the Chief Innovation Officer, Travis brings a wealth of experience from his seven-year tenure at BusinessOptix, where he held various roles in product management, operations, technology, and innovation.
Before his current position, Travis excelled as a Technical Business Analyst and an adept user of BusinessOptix, showcasing his ability to leverage cutting-edge tools for business optimisation. His extensive experience in managing large-scale projects and driving innovation has positioned him as a key leader in the industry, dedicated to fostering growth and efficiency through strategic technological advancements.
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