Growth Use Case – CX Operating Model

30th January 2021

Business growth is about more than sales. It’s about scalability, agility, resilience, cost mitigation, and economic sustainability. You need to understand when it is appropriate to expand your businessat what speed and using what structure, to increase both revenue and profitability in the process.   

Our robust, evidence-led approach helps you make the right decisions. We examine all areas of your operations – service, sales, back office support – in the context of the competitive landscape to help you quantify the opportunities and qualify the risks.  

Then we make practical recommendations for change: streamlining processes, improving end-to-end journeys, adapting organisational culture, driving customer behaviour change, and maximising competitive advantage.

The result: an operating model that sustains your growth trajectory, while increasing profitability. 


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