Contact Centre Use Case – Intelligent Automation
30th January 2021
Empower your agents to deliver a faster, more responsive service by introducing intelligent automation in the contact centre. Use prompts to help them search knowledge bases. Connect back office systems so customer details are automatically populated into the next tool. Automate the delivery of pre-recorded scripts to ensure compliance.
Add self-service to the mix and it’s clear there are a growing number of opportunities to use automation across the contact centre. Davies can help you make the most of them.
We’ll work with you to identify where automation can have the biggest impact on your performance, efficiency and CX – then design and deliver solutions that achieve your goals.
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