Five Year Closing Ratio Improved from 96% to 140%
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31% Reduction in WC Medical Only Claims Duration; Reduction in WC Lost Time Claims Duration
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40% Reduction in Lag Time
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44% Improved Closing Ratio
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Continued Reduction in Annual WC Claims Frequency
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Continued Reduction in Lost Time Average Incurred
“One of my team members suffered an amputation
of the left index finger, and we needed to move to an
ER quickly. I needed an immediate response to my
call even though our claim adjuster was on vacation.
Thanks to our adjuster, Geri Wines, she answered my
call to work out the details while my team member
was in the ER. We are very grateful that our claim
adjuster would take time from her vacation to help
us with this team member’s accident.”
– Janelle Nowicki,
Workers Compensation and Leave Administrator
How We Helped:
ABC Fine Wine & Spirits is currently the country’s largest privately-owned fine wine and spirits merchant carrying fine wines, beers, spirits/liquors, sparkling wines, and champagnes from more than 140 retail locations across the state of Florida. Davies provides a Florida-based senior multi-line claim adjuster to administer lost time and medical only workers’ compensation claims. ABC’s goal was to partner with a boutique TPA who could offer a consistent claim staff for a long-term business partnership.
The Results:
Claims staff currently handles approximately 50 active claims for ABC Fine Wine & Spirits. Since 2011, we have continually improved their workers’ compensation claims program while delivering best claim outcomes from a consistent decline of total WC claims duration, incurred claim costs and total paid. The results of our workers’
compensation service can be analyzed below.