Are you sure your complaints are being dealt with in line with your customers’ expectations?
As a major partner to the insurance industry, we understand where the challenges and opportunities are within your complaints functions – and we can bring our experience and expertise to your business in many ways, including:
- Operational resilience and flexibility – we partner with firms to support and manage surges and service disruption to ensure consistency of outcomes.
- Effective recruitment, retention, training and onboarding of staff
- Ensure processes and outcomes are reflective of the challenging regulatory environment and ever-changing customer expectations.
- Effective use of data, MI and reporting
- Identify and reduce complaints risk through effective root cause analysis.
Our teams know the insurance industry like the back of their hand and equip our clients with the tools they need to turn complainants into advocates.
Work with us to ensure your complaints function is being heard and customers are being put at the centre of your business.