Claims Solutions

We're pleased to announce that NPA
has rebranded to Davies Emergency Response

About Us

We acquired NPA in March 2021 to increase our experience and expertise within the home emergency assistance sector. The 190 strong team deliver claims management and command centre solutions for insurers, house builders and housing associations. For more information regarding the acquisition please read the press release here. 


NPA and Davies Emergency Response are trading names of Nationwide Property Assistance Limited. Nationwide Property Assistance Limited is authorised and regulated by the Financial Conduct Authority – Registered No: 659799. Details of which can be found at

Meet the Management Team

Home emergency solutions

We work with house builders, housing associations and insurers to deliver home emergency assistance to their customers. Our team of advisors answer, deploy and respond to thousands of calls from our client’s customers every year. We ensure our client’s reputation and brand are maintained to the high standards their customers expect. Our aim is to improve and sustain your reputation. We’ll work with you to create a bespoke service, tailored to your company values and customer needs. Whether you need support for out-of-hours or in hours, we can help.

Insurers and Financial Services

Whatever your needs, we will have a solution for you. We can ensure that all your policy requirements are met.

Using our purpose-built diagnostic tool, we are able to validate any claims and ensure they meet your definition of an emergency. Our service can be tailored to your requirements from simple out of hours call handling to a full claims or policy administration service.

House Builders

We help protect the brand and reputation of over 120 house builders in the UK ranging from less than 100 to 15,000 completions per year. So no matter the number of homes you build each year, we can provide the right service to assist with your two year home emergency obligation.

Housing Associations

We currently support 17 UK housing associations and over 250,000 properties taking their OOH emergency calls from tenants and deploying emergency jobs into the NPA network or the housing associations Direct Labour Operatives.

We can tailor the service to your needs, even when they change suddenly. We can switch from OOH emergency calls, to supporting with day time cover when needed.

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