Future proofing CX:

How can organisations drive transformation effectively?

After surveying 360 senior leaders in Customer Experience (CX) as part of our research with Netcall, find out what we discovered by downloading our report Future proofing CX: How can organisations drive transformation effectively?

Discover what is driving, and blocking, organisations from financial services, NHS and local government in developing effective CX – and how they are navigating the current accelerated pace of change.

Download the free report to find out more about:

  • The critical issues obstructing organisations in creating memorable CX, such as complex legacy systems and lack of technical expertise.
  • Omnichannel and why 99% of organisations want to be it, but only 26% believe they already are.
  • Sustainable CX design and how 62% of organisations said they need to be able to rapidly adapt to keep ahead of CX expectations.

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