Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
Part 1 – No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
The CX differentiator: where growth and profitability can exist in unison Written by adamdooley on 14th Sep 2022
5 things hypergrowth businesses must consider before they develop their operating model Written by adamdooley on 14th Sep 2022
Improving your contact centre’s operational efficiency strategy in 6 steps Written by adamdooley on 5th Sep 2022
