The data insights that can transform your claims management process

In today’s fast-paced insurance industry, data is more than numbers - it’s a powerful tool for driving smarter decisions and improving efficiency. These insights not only streamline operations but also enhance customer experience and support sustainable growth. Here’s how data can revolutionize your claims management process.

Leveraging insights for better claims management

The insurance industry has long been associated with disjointed and frustrating customer service experiences, particularly when it comes to the claims process. But with pressure from regulators calling for better customer service, more insurers are looking to overhaul their claims management process to address these key pain points for customers.

But doing so without consulting your data can mean you’re neglecting to address key issues that could make all the difference to your claims management process. Here, we explore the insights that you should be paying attention to.

Claims insights matter for better service and smarter decisions

Here are five data points we think could help you achieve this:

  • Claimant Identity & History
    Verify claimant identity to prevent fraud and manage risk. Use data from multiple sources—transaction history and reports—to flag suspicious claims.
  • Claim Type
    Analyze claim types to identify trends, automate common claims, and route complex cases to handlers. Capture key details for segmentation and better insights.
  • Handler Performance
    Track adjuster efficiency to improve processes, reward top performers, and encourage healthy competition for faster, high-quality claim resolutions.
  • Settlement Duration
    Monitor settlement times to reduce delays. Implement automation and seasonal staffing to speed up claims and enhance customer experience.
  • Denials
    Segment denial data to predict ineligible claims, automate notifications, and manage risk by tracking repeat denial patterns

Leverage the power of data and learn how you can utilize these insights to create a smoother, better-informed customer experience for claimants.

Want to learn how our claims management software can help?

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