Revolutionising claims handling through AI innovation

The Problem

With personal injury claims handling becoming increasingly complex, insurers faced a fragmented landscape of multiple portals, disparate systems, and repetitive administrative tasks. This inefficiency slowed settlement times, increased operational costs, and created frustration for both claims handlers and customers. Traditional technology solutions offered little relief, often generic, inflexible, and unable to adapt to the nuanced requirements of the insurance market. The challenge was clear: how could insurers simplify processes, improve visibility, and deliver faster, more accurate outcomes without compromising customer experience?

The Solution

We partnered with a leading global insurer to tackle this challenge head-on. Together, we developed our Portal: Personal Injury solution, an AI-first platform designed to transform the entire claims journey. Unlike off-the-shelf products, Portal: PI was built from the ground up with leading industry expertise and a constant focus on customer needs.

This innovative platform consolidates multiple processes into one intuitive system, enriched by Robotic Process Automation and advanced AI capabilities. It automates repetitive tasks, instantly flags fraud risks, and provides accurate valuation figures, all in real time. Claims handlers can now manage multi-discipline claims from submission to settlement in a single environment, supported by actionable insights and a 360° view of the claims process.

Our collaboration with the insurer ensured every element of the platform was tailored to real-world challenges. From integrating industry portals to leveraging enriched data sets, it provides a seamless experience for both handlers and claimants.

The Outcome

The impact has been transformative:

• 25 minutes faster handling time per claim, thanks to automation of low-value tasks
• 93% accuracy in automated injury recognition from medical reports
• 360° real-time view of claims data for smarter, data-led decisions
• Minimal training required, reducing onboarding time and costs

Beyond efficiency gains, our solution has empowered strategic agility. By combining structured and unstructured data with AI-driven insights, insurers can now make faster, more informed decisions, improving customer outcomes and strengthening competitive advantage. ClaimPilot’s Portal: PI reduces reliance on multiple systems, streamlines workflows, and frees up claims handlers to focus on high-value activities that truly enhance the claimant experience.