Over the past year we have seen how crucial our investment in innovation and technology has been to continue to deliver an exceptional service to our policyholders and clients through the pandemic.

A slick, easy-to-use claims journey is key to allow customers to feel heard, cared for and ultimately satisfied with our service. But to what extent does digital replace face-to-face and where does tech best fit in the digital claims transformation?

Our CEO of Claims Solutions in the UK & Ireland, Kath Mainon reflected on this and shared her insight at Insurance Age’s Broker Exchange event last month. Watch the video from the live Q&A below.