Five Year Closing Ratio Improved from 96% to 140%
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31% Reduction in WC Medical Only Claims Duration; Reduction in WC Lost Time Claims Duration
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40% Reduction in Lag Time
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44% Improved Closing Ratio
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Continued Reduction in Annual WC Claims Frequency
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Continued Reduction in Lost Time Average Incurred
“One of my team members suffered an amputation of the left index finger, and we needed to move to an ER quickly. I needed an immediate response to my call even though our claim adjuster was on vacation. Thanks to our adjuster, Geri Wines, she answered my call to work out the details while my team member was in the ER. We are very grateful that our claim adjuster would take time from her vacation to help us with this team member’s accident.”
– Janelle Nowicki, Workers Compensation and Leave Administrator
Background:
ABC Fine Wine & Spirits is currently the country’s largest privately-owned fine wine and spirits merchant carrying fine wines, beers, spirits, liquors, sparkling wines, and champagnes from more than 140 retail locations across the state of Florida.
How We Helped:
Davies provides a Florida-based senior multi-line claim adjuster to administer lost time and medical only workers’ compensation claims. ABC’s goal was to partner with a boutique TPA who could offer a consistent claim staff for a long-term business partnership.
Results:
Claims staff currently handles approximately 50 active claims for ABC Fine Wine & Spirits. Since 2011, we have continually improved their workers’ compensation claims program while delivering best claim outcomes from a consistent decline of total WC claims duration, incurred claim costs and total paid. The results of our workers’ compensation service can be analyzed below.
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