Key results

• Automating repetitive tasks to reduce cost & better support the human workforce
• Achieving average savings of £80k per month
• Estimated £6m+ accumulative return after three years

Background

Davies were engaged by an FS&I client to demonstrate how intelligent technology could extend their reach as market leaders within their industry.

How we helped

A consultancy phase unearthed great potential within the business and connected subsidiaries with the output identifying over £1.2 million in waste spend to CX and operations. The client found themselves in a legacy but evolving market and with new and emerging technologies becoming apparent through competitors.

Davies felt it was a prime opportunity for the client to leap ahead and extend their reach as market leaders in the industry.

We implemented a plan to advance our competitive client edge in the sector by unlocking the ability to drive forward the business’ USP’s through human and digital enablement.

The plan’s focus was the use of Intelligent Automation to handle essential but repetitive tasks, reduce costs, and better support the human workforce. This process would allow the business to deliver 600+ applications a week with fewer employees, enable “same-day offers” upon receipt of final valuations, and increase the client’s competitive edge by reducing serve time from 5 days to 2 days.

Results

An estimated £2 million was identified as an ROI to the business through increased conversion, improved business efficiency with a streamlined operating model, and unlocked potential through human and digital enablement. This included removing 43 FTE’s worth of waste spend per annum.