Desk Services
A trusted extension of your claims organization
A Full Suite of Inside Services
Davies offers nationwide desk services that reduce cost, improve consistency, and decrease cycle times for our carrier partners, while delivering an outstanding experience for the insured.
Our capabilities include staffing, managed services and full TPA solutions; all tailored for any specialty, skillset, or license required by the client. Our team can provide management, oversight, licensing, and specialist training as required to meet your specific needs. We also have a broad portfolio of tools and capabilities to handle any special security, logistical, or technological requirements you may have.
We supply background-checked W-2 employee personnel for all our desk operations. Pay scales can be customized to client need and market rates. Davies maintains proper employee classifications, adhering to Federal and State employment guidelines, including minimum wage standards, overtime compensation and other employee benefits.
Whether your needs involve a scalable remote workforce or require traditional on-site personnel in your offices or ours, Davies will provide the resources you need to ensure you have the capacity to service your policyholders effectively.
Desk Services
Learn more about what our experts can do for you.
TPA Solutions
Partnering with Davies eliminates the need to purchase special software, invest in infrastructure or training, and manage additional field and desk adjusters by offering a nationwide TPA outsourcing solutions, servicing all size and complexity requirements. We understand that a one-size fits all model may not meet your needs, so we work with you to customize our solutions to align our capabilities to your overall claim handling requirements.
Our customer-centric approach also includes support services, such as client management, quality assurance, recruiting, training, customer service, and innovative technology integrations, to provide an end result that ultimately helps to close your claims effectively and efficiently. We do this all while maintaining compliance with legal requirements and ensuring the satisfaction of your customers. Our TPA services are rendered in-office or virtually as needed, and are provided for personal, commercial, and liability claims for the Lloyd’s of London market as well as for domestic insurance carriers. Across our portfolio, our close rate is 99.7% with a claim cycle of 27 calendar days.
Managed Claim Services
Task outsourcing is an effective way for carriers to gain access to specialty capabilities that lower cost and reduce cycle time. From FNOL intake, desk adjusting, and estimate QA, to reserve updates, settlement, file closing and final payment processing, we can service any of your needs. Our proven processes and technology coupled with our expert leadership deliver a tightly managed, cost effective solution.
Beyond customizing the processes for your specific needs, Davies can tailor the staffing model with options ranging from a shared workforce of adjusters working across companies to a completely dedicated team. Services can also be delivered virtually or in one of our facilities. Our recently added secure room environment provides enhanced physical and technology controls to meet the most stringent security requirements.
Staffing Solutions
Davies staffing services saves your business time and money by providing experienced adjusters and claims support personnel that can be deployed exactly where, when, and how you need them. Our roster includes individuals with skills ranging from first notice of loss, claim administration, claims handling, catastrophe management, quality assurance, file auditing services, and customer service.
We actively manage an extensive national roster of adjusters and claims support personnel to ensure they are ready to go when the need arises. We can customize our solutions based upon your specific needs. Our team can provide management, oversight, licensing, and specialist training as required to meet your specific needs
We offer a range of flexible staffing models including:
- Short-term or long term
- On-site, remote or a Davies office
- Managed or non-managed
- Permanent or Temporary