Our long-term care claims services are focused on helping you to meet your business goals with our insurance administration and professional consulting solutions. Whether you are considering full or partial outsourcing, or contemplating an LTC rate increase, you can count on us to help you meet your objectives.
Our single platform proprietary technology and project management experience ensure a smooth transition and exceptional customer service for both you and your policyholders who receive access to our exclusive policyholder online portal. Our onboarding approach is collaborative to better understand your risk tolerance and to create custom claim guidelines. We also support unique policy features through our automated claims platform. Utilizing a centralized hub and distribution system, we are able to integrate with best-of-breed vendors for managing your claims.
Our claims managers have numerous resources at their disposal including, functional, cognitive, and medical profiles, multi-focal assessments, plan of care guidelines, a claim review committee, established benchmarks for recovery and plan of care management a medical director, actuarial resources, and SIU.
Our long-term care claims professionals are well versed in handling rate increases and utilize our proprietary rate increase engine key for fast and high-quality delivery. We have implemented all types of approaches including, landing spot and cash offers. At Davies, we have proven our ability to convert blocks during a rate increase implementation. With our process, rate increases are typically implemented within two weeks of receiving state approval.