A CX program to drive TCF
The best and most direct way you can validate Treat Customers Fairly (TCF) compliance is to incorporate TCF-related questions into your Omnichannel Surveys. This can provide you with hard evidence to show that customers feel they have been treated fairly, fully preparing you to pass the regulator’s ‘fair, clear and not misleading’ test. And if customers feel that something is amiss, you have the knowledge and power to do something about it.
With our real-time Alerts, you can be notified you as soon as somebody reports to have not been treated fairly, putting you in the position to actively reach out and put things right in a prompt and efficient manner. While our KPI and Verbatim Insights can lead you straight to any specific issues, enabling you to form a clear plan for Process Optimization.