Risk advisory, complaints management, compliance & regulatory resourcing and core
operations support for insurance & highly regulated businesses.
Our professional services team provides temporary resource and services to help clients with complaint handling, compliance review, and other high volume case based processing where workload fluctuation is common. We offer a wide range of consulting and advisory services and can mobilise experienced teams rapidly to deliver results.
Our team of specialists support regulated complaint handling through the provision of interim resource, as an outsourced business process or as a Project as a Service (PaaS) model. Our complaint handling expertise spans highly regulated industries, including: financial services, utilities and public-sector clients.
We also provide specialist resources for compliance review projects and product specific case reviews, such as: insurance and banking products, investments reviews, consumer credit and debt related complaints as well as outcome testing and advisor reviews.
We can help with backlog management, training, implementation of quality frameworks, business process analysis and improvement, project & programme management and business strategy, governance and organisation change.