{"id":529,"date":"2021-09-10T09:06:21","date_gmt":"2021-09-10T09:06:21","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf&p=529"},"modified":"2025-02-12T05:50:44","modified_gmt":"2025-02-12T10:50:44","slug":"customer-experience","status":"publish","type":"shelf","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"
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Make your customers<\/strong> your biggest fans<\/strong><\/h1>\n

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Make your customers<\/strong> your biggest fans<\/strong><\/h1>\n

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We are trusted by these well known brands<\/h3>\n\n \n \n
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\n \"Covea <\/div>\n <\/div>\n
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\n \"Coventry <\/div>\n <\/div>\n
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\n \"InterBay <\/div>\n <\/div>\n
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\n \"Kent <\/div>\n <\/div>\n
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\n \"Lloyds <\/div>\n <\/div>\n
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\n \"Precise <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n <\/div>\n\n <\/div>\n<\/div>\n\n\n
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Provide your leaders, managers and frontline staff with the tools they need to measure and deliver an outstanding customer experience.\u00a0\u00a0\u00a0<\/h5>\n \n
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89%<\/strong> of companies see customer experience as a key factor in driving customer loyalty and retention.<\/em><\/p>\n<\/div>\n

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86%<\/strong> of buyers are willing to pay more for a great customer experience.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n We get it. Your customers are your business. <\/h2>\n

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Our<\/span><\/span> Customer Experience solutions <\/span><\/span>can help you to create an\u00a0<\/span>organization<\/span>-wide strategy to address and\u00a0<\/span>utilize<\/span>\u00a0<\/span><\/span>customer feedback<\/span><\/span>,\u00a0<\/span><\/span>empower team autonomy <\/span><\/span>and build the foundations of a customer-centric culture.<\/span><\/span><\/p>\n

From basic customer service to customer recovery, our Customer Experience solutions can\u00a0<\/span>also\u00a0<\/span>guide your whole team in\u00a0<\/span>optimizing<\/span>\u00a0the customer journey.<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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\n Our partnership with Davies has enabled a business transformation<\/backquote>\n Stephen Plimmer<\/span>\n Kent Reliance<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n
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Our products<\/h2>\n
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Voice of the Customer<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Customer feedback is the secret weapon for improving CX. We can help you to access actionable insights from every customer demographic. To drive your CX \u2013 and your business \u2013 forward.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Customer Surveys<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Our range of survey sharing methods mean you can engage with your customers via the channel that suits them best \u2013 whether that\u2019s IVR, SMS, Email, Web, Webchat, Mobile Apps or In-Store. Get the feedback you need to deliver the best experience for your customers.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Customer Insights <\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Our fully customizable CX analytics dashboard includes KPI tracking capabilities and dedicated views for customer responses and trends, helping you to track and analyze your CX journey as it happens.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Staff Engagement<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Give your team the power to turn insights into results by providing transparent access to customer feedback relevant to them. They can only improve performance if they know what customers think.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Social Media Tracker<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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With social media acting as a global soapbox, it can be as much of a blight as a boon to businesses. Only with real-time customer conversation and brand mention tracking do you have the power to engage happy customers \u2013 and appease dissatisfied ones.<\/p>\n

Our Social Media Tracker can help you to provide impeccable customer service and experience, and track and act on customer conversations. As well as other mentions of your brand.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Interaction Analytics<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Speech & text analytics can do a lot for your business. Allowing you to automate quality assurance, increase revenues, reduce operational cost, improve customer experiences, and identify potential fraudulent claims in real-time.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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\n All the tools you need under one roof <\/h2>\n

Meet Bedrock – Our customer experience platform<\/h5>\n

Customer experience can make or break your business. <\/span>To remain competitive, you must deliver the best customer experience within your power. <\/span>\u00a0<\/span><\/p>\n

To do that, you need to know exactly what your\u00a0<\/span>customers think and feel<\/span>\u00a0about your brand. <\/span>This is where our\u00a0Customer\u00a0Experience solutions\u00a0can help.<\/span>\u00a0<\/span><\/p>\n <\/div>\n

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Challenges we can help you crack <\/h2>
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If you\u2019re looking for a solution but not too sure where to start, here are some examples of particular challenges our CX technology can help you overcome \u2013 and fast.<\/strong><\/p>\n<\/div>\n <\/div>\n<\/div>\n\n\n\n\n

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Our solutions<\/h2>\n
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Customer Recovery<\/h5>\n <\/i><\/a><\/div>\n
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\n We can help you to quickly identify and resolve instances of customer dissatisfaction, so every bad experience delivers a positive outcome – reducing complaints, creating advocates and winning back business. <\/div>\n Discover\n more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Customer Relationship<\/h5>\n <\/i><\/a><\/div>\n
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\n Our customer-focused technology can help your business get it right when it matters \u2013 we can help give your customers a voice through surveys and insights and optimizing your working processes to offer more seamless CX. <\/div>\n Discover\n more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Process Optimisation<\/h5>\n <\/i><\/a><\/div>\n
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\n Our solutions can help you identify process issues, prioritize areas for improvement, and power your business forwards. <\/div>\n Discover\n more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Workforce\n
Workforce Optimization<\/h5>\n <\/i><\/a><\/div>\n
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\n Maximize positive customer interactions for superior CX. \r\n\r\nCustomer service is fundamental to your CX strategy. \r\n\r\nWe can provide your customer-facing team members with the tools they need to nurture and support positive customer experiences. <\/div>\n Discover\n more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Contact Center Management<\/h5>\n <\/i><\/a><\/div>\n
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\n Capturing customer insights is one of the simplest and most effective ways to improve your service and the customer experience, powering process improvements, and encouraging employee engagement. <\/div>\n Discover\n more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n \n\n
\n \u2018We\u2019ve always had confidence that our customer service levels were at the higher end of the performance scale. But now with a refreshed strategy in place, allowing us to increase our focus on the customer even further, we wanted a robust solution to help us understand our performance, highlight areas of improvement and champion great results at the same time.\u2019 <\/backquote>\n Alun Williams<\/span>\n Commercial Director for Savings, Shawbrook Bank <\/span>\n
\n \n Read Case Study<\/a>\n