{"id":266,"date":"2021-08-19T07:09:28","date_gmt":"2021-08-19T07:09:28","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=main-shelf&p=266"},"modified":"2024-10-08T06:28:25","modified_gmt":"2024-10-08T10:28:25","slug":"contact-management","status":"publish","type":"shelf","link":"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/","title":{"rendered":"Contact Management"},"content":{"rendered":"
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Time to transform your customer touchpoints<\/strong><\/h1>\n<\/div>\n
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Time to transform your customer touchpoints<\/strong><\/h1>\n<\/div>\n<\/div>\n\n\n
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We are trusted by these well known brands<\/h3>\n\n \n \n
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\n \"NatWest\" <\/div>\n <\/div>\n
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\n \"IRIS\" <\/div>\n <\/div>\n
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\n \"Towergate <\/div>\n <\/div>\n
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\n \"RAC\" <\/div>\n <\/div>\n
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\n \"Precise <\/div>\n <\/div>\n
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Seamless digital & voice customer experiences<\/h2>\n

Keeping up with customer demand for digital experiences using the very latest tech can be an overwhelming task for any business.<\/h5>\n

Our Contact Management solutions will help you improve your business\u2019 touchpoints \u2013 that includes everything from customer journeys to the effectiveness of your working processes behind the scenes.<\/p>\n

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80%<\/strong> of companies that have invested in an omnichannel experience have been consistently profitable.<\/span><\/span><\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n It’s all about customer happiness <\/h2>\n

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Whether you\u2019re looking to join-up customer touchpoints, update and integrate legacy systems, streamline processes or keep on top of your security and compliance \u2013 we\u2019ve got you covered.<\/p>\n

We\u2019ll work with you to design and build custom software that reduce costs and increase revenues, within a limited budget and time, and with a simple goal: really happy customers.<\/p>\n

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Our services<\/h2>\n
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Intelligent Contact <\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Automate your digital contact across multiple channels, for fast, efficient service, and happier customer outcomes. Channels include: chat, Facebook Messenger, WhatsApp, and IVR, web, mobile chatbot, SMS, and your contact center.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Relationship Management <\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Build a future-proof digital foundation that can help improve fragmented working processes, upgrade legacy systems, and bridge technical silos – for a more joined-up and memorable customer experience.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Our products<\/h2>\n
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Call Recording <\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Capture valuable voice and video data from any device, network, application, or location \u2013 and store it securely in the cloud. Guarantee compliant recordings with just a few clicks.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Call Archiving <\/h5>\n <\/i><\/a>\n <\/div>\n\n
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Centralize current and legacy call recordings for simple and secure accessibility, enhanced compliance, and straightforward management.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Callback<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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The perfect pivot between digital and human contact, our Callback solution allows web customers to seamlessly move between online chat and verbal customer service, fast-tracking inquiries and maximizing the time and potential of call handling agents.<\/p>\n <\/div>\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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CONTACT MANAGEMENT <\/div>\n

\n Touchpoints in transitions <\/h4> <\/a>\n
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\u201cDigital transformation\u201d is no longer whispered in boardrooms across the financial services sector \u2013 it\u2019s in full flow.<\/p>\n <\/div>\n Read on<\/a>\n <\/div>\n\n <\/div>\n <\/div>\n \n\n\n \n\n

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\n CONTACT MANAGEMENT<\/div>\n

\n Personalisation \u2013 is financial services flagging behind? <\/h4><\/a>\n

A great customer journey can be achieved in a myriad of ways, but one strategy still riding high is personalisation.<\/p>\n <\/span>\n

\n Read on<\/a>\n <\/div>\n <\/div>\n\n\n\n <\/div>\n\n
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\n DIGITAL TRANSFORMATION<\/div>\n

\n How to avoid your cloud migration going south <\/h4><\/a>\n

\u2018Cloud Migration\u2019 is a phrase that can scare even the bravest of today\u2019s businesses, but it doesn\u2019t have to be quite so scary. Last year,\u00a0<\/span>Davies<\/span>\u00a0successfully migrated all its applications from a conventional data centre into AWS (Amazon Web Services) and here we share some of the useful things that we learnt along the way.\u00a0<\/span><\/p>\n <\/span>\n

\n Read on<\/a>\n <\/div>\n <\/div>\n\n\n\n <\/div>\n\n \n\n
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