{"id":2343,"date":"2021-10-20T10:16:58","date_gmt":"2021-10-20T10:16:58","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-solution&#038;p=1572"},"modified":"2024-10-08T07:06:47","modified_gmt":"2024-10-08T11:06:47","slug":"customer-self-service","status":"publish","type":"shelf-solution","link":"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/","title":{"rendered":"Customer Self-service"},"content":{"rendered":"<div class=\"wp-block hero-curved  align bg-primary\">\n    <div class=\"grid p-0\">\n        <div class=\"gradient bg-shelf-gradient\"><\/div>\n        <div class=\"content _container p-0 d-flex\">\n            <div class=\"heading text-white align-self-center d-none d-sm-block\"><h2>Customer Self-service<\/h2>\n<h1>Put your customers in the<strong> driving seat<\/strong><\/h1>\n<\/div>\n            <div class=\"image align-self-end mb-1\">\n                                    <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/10\/DI-Hero-05@2x-1.png\" alt=\"\"\/>\n                            <\/div>\n        <\/div>\n        <div class=\"curve curve1\"><\/div>\n    <\/div>\n    <div class=\"text-center text-white d-sm-none pb-3 px-3\"><h2>Customer Self-service<\/h2>\n<h1>Put your customers in the<strong> driving seat<\/strong><\/h1>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block splodge-right  align bg-primary text-white py-5 px-3 px-sm-0\">\n\n    \n        <div class=\"container px-0\">\n            <div class=\"d-flex\">\n                <div class=\"text-left w-100\">\n\n                    \n\n                                                    <span class=\"splodge-bg-colour float-sm-right mb-3 ml-4\" style=\"max-width:400px; \">\n                                <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/10\/DI-semi-masked-image-2-@2x.png\" alt=\"\" style=\"outline-offset: -1px; outline: 5px solid #114b5f; max-width: 400px;\" \/>\n                                <img decoding=\"async\" class=\"splodge1\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-teal.png\" style=\"max-width: 400px;\" \/>\n                                                                <\/span>\n                                \n\n                                \n\n                                            <div class=\"splodge-text pt-5 pt-sm-4 d-inline-block d-sm-block\">\n                                                <h2 class=\"sub-heading\"><\/h2>\n                                                <h5 class=\"sub-heading text-white\">There are few more significant causes of customer discontent than a feeling of helplessness.<\/h5>\n                                                                                                    <span><p>The dissatisfaction of waiting for someone else to perform what can feel like basic tasks can be infuriating. We can help you enhance your customer experience through the strategic use of clever technology.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n                                                \n                                                                                                                                                            <div class=\"mt-sm-5 mt-md-0 mx-4 mx-md-0 pt-4 d-flex even-columns flex-column flex-sm-row\">\n                                                                                                                            <div class=\"text-center flexcol px-4 pr-md-4 float-left\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2982\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-self-2@2x-300x167.png\" alt=\"\" width=\"300\" height=\"167\" srcset=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-self-2@2x-300x167.png 300w, https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-self-2@2x.png 468w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><em><strong>67%<\/strong> of consumers will pay more for a great experience.<\/em><\/p>\n<\/div>\n                                                                                                                                                                                            <div class=\"text-center flexcol px-4 pr-md-4\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2983\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-self-1@2x-300x167.png\" alt=\"\" width=\"300\" height=\"167\" srcset=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-self-1@2x-300x167.png 300w, https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-self-1@2x.png 468w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><em><strong>65%<\/strong> of business executives feel that investing in analytics for frontline workers will increase customer engagement and satisfaction.<\/em><\/p>\n<\/div>\n                                                            \n                                                            \n                                                        <\/div>\n                                                                                                                                                                                                <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<div class=\"wp-block pb-5 text-left-image-right  align bg-white\">\n\n        \n\n        <div class=\"container-lg px-0\">\n            <div class=\"flex-column-reverse flex-sm-row row\">\n                <div class=\"col-12 col-sm-7 px-3 landscape-padding-tl\">\n                    <div class=\"text-right-spacing pt-5\">\n                        <h2 class=\"sub-heading\">\n                            Self-servicing customers are happy customers                         <\/h2>\n                        <h5 class=\"sub-heading\"><\/h5>\n                        <p>Every organization knows customer self-service is a win-win. It increases customer satisfaction while reducing demand on your frontline service teams. We can help you make the most of the opportunities with portals, apps and chat solutions that enable customers to perform more complex tasks for themselves or with the assistance of virtual workers.<\/p>\n<p>With customer self-service, you can:<\/p>\n<ul>\n<li>Increase customer satisfaction across every channel<\/li>\n<li>Reduce contact center demand and allow advisers to focus on less independent customers<\/li>\n<li>Keep response times short and costs low<\/li>\n<\/ul>\n                    <\/div>\n                                    <\/div>\n                <div class=\"col-12 col-sm-5 pr-0 left-right-block\">\n                                            <img decoding=\"async\" class=\"float-sm-right img-fluid mx-0 pr-0 pl-4 pb-3\" style=\"width: 100%!important;\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/10\/DI-observational-image1@2x.png\" alt=\"\" \/>\n                                    <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n\n<div class=\"wp-block pb-5 text-right-image-left  align bg-light\">\n\n                \n    <div class=\"container-lg px-0\">\n        <div class=\"row\">\n            <div class=\"col-12 col-sm-5 pl-0 left-right-block\">\n                                    <img decoding=\"async\" class=\"flip img-fluid mx-0 pr-0 mr-md-4 pb-3\" style=\"width: 100%!important;\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/10\/DI-observational-image6@2x.png\" alt=\"\" \/>\n                            <\/div>\n            <div class=\"col-12 col-sm-7 px-3\">\n                <div class=\"text-left-spacing pt-5\">\n                    <h2 class=\"sub-heading\">\n                        Modernising legacy                     <\/h2>\n                    <h5 class=\"sub-heading\"><\/h5>\n                        <p>We\u2019ve got years of experience building self-service under our belt. Our solutions connect complex applications and legacy systems with the very best technology while enabling a fully digital CX.<\/p>\n                <\/div>\n                            <\/div>\n        <\/div>\n\n    <\/div>\n\n\n    <\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/shelf-solution-template.php","meta":{"_acf_changed":true},"class_list":["post-2343","shelf-solution","type-shelf-solution","status-publish","hentry","routing-categories-digital-innovation","shelf-solution-categories-use-case"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Self-service - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Self-service - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T11:06:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/\",\"url\":\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/\",\"name\":\"Customer Self-service - Davies North America\",\"isPartOf\":{\"@id\":\"https:\/\/davies-group.com\/northamerica\/#website\"},\"datePublished\":\"2021-10-20T10:16:58+00:00\",\"dateModified\":\"2024-10-08T11:06:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/digital-innovation\/use-case\/customer-self-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/davies-group.com\/northamerica\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Self-service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/#website\",\"url\":\"https:\/\/davies-group.com\/northamerica\/\",\"name\":\"Davies Group US\",\"description\":\"Powering innovation for insurance &amp; 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