{"id":2330,"date":"2021-09-27T08:38:52","date_gmt":"2021-09-27T08:38:52","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-solution&p=835"},"modified":"2024-10-08T07:14:38","modified_gmt":"2024-10-08T11:14:38","slug":"tcf-and-fca-regulations","status":"publish","type":"shelf-solution","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/tcf-and-fca-regulations\/","title":{"rendered":"TCF and FCA Regulations"},"content":{"rendered":"
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TCF and FCA Regulations<\/h2>\n

Unite great customer experience<\/strong> and airtight compliance<\/strong> with our clever tech<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div>\n
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TCF and FCA Regulations<\/h2>\n

Unite great customer experience<\/strong> and airtight compliance<\/strong> with our clever tech<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div>\n<\/div>\n\n\n
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Guarantee FCA Compliance and Treat Customers Fairly<\/h5>\n

Put your\u00a0<\/span><\/span>Customer Experience<\/span><\/span>\u00a0solutions to work in demonstrating your commitment to, and compliance with, FCA regulations.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

Your customer experience strategy shouldn\u2019t just be about attracting and retaining customers. It should also be a means of doing the right thing. Make sure that your business stands up under scrutiny, with our help.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

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70%<\/strong> of buying experiences are based on how the customer feels they are being treated.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n A mantra to live by <\/h2>\n

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Fair treatment is at the heart of any good customer service. It\u2019s a big deal and not just a \u2018nice-to-have\u2019.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>In the UK, the Financial Conduct Authority (or FCA) actively regulates all financial services markets to ensure that fair treatment of customers is upheld, with an aim to protect consumers, safeguard industry integrity and promote healthy, fair competition. And a key tenet of the FCA regime – one that all regulated firms must follow in all their consumer credit activities – is Principle 6: \u201cA firm must pay due regard to the interests of its customers and treat them fairly\u201d.<\/span><\/p>\n

\u00a0<\/span>It is integral that your organization can demonstrate your compliance <\/span>with<\/span>\u00a0this cause.<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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\n A CX program to drive TCF <\/h2>\n

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The best and most direct way you can validate Treat Customers Fairly (TCF) compliance is to incorporate TCF-related questions into your\u00a0<\/span>Omnichannel Surveys<\/span><\/a>. This can provide you with hard evidence to show that customers feel they have been treated fairly, fully preparing you to pass the regulator\u2019s \u2018fair, clear and not misleading\u2019 test. And if customers feel that something is amiss, you have the knowledge and power to do something about it.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>With our real-time\u00a0<\/span>Alerts<\/span>, you can be notified you as soon as somebody reports to have not been treated fairly, putting you in the position to actively reach out and put things right in a prompt and efficient manner. While our\u00a0<\/span>KPI and Verbatim Insights<\/span>\u00a0can lead you straight to any specific issues, enabling you to form a clear plan for\u00a0<\/span>Process Optimization<\/span>.<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n

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\n A win all round <\/h2>\n

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Putting these measures in place will not only demonstrate to the FCA that you understand, appreciate, and adhere to their requirements. It will also help you to foster strong\u00a0<\/span><\/span>Customer Relationships<\/span><\/span>. Building trust, brand loyalty and repeat business \u2013 all core ingredients for any successful organization.<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

\n \"\"\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/shelf-solution-template.php","meta":{"_acf_changed":true},"class_list":["post-2330","shelf-solution","type-shelf-solution","status-publish","hentry","shelf-solution-categories-use-case"],"acf":[],"yoast_head":"\nTCF and FCA Regulations - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/tcf-and-fca-regulations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TCF and FCA Regulations - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/tcf-and-fca-regulations\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T11:14:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/davies-group.com\\\/northamerica\\\/technology\\\/customer-experience\\\/use-case\\\/tcf-and-fca-regulations\\\/\",\"url\":\"https:\\\/\\\/davies-group.com\\\/northamerica\\\/technology\\\/customer-experience\\\/use-case\\\/tcf-and-fca-regulations\\\/\",\"name\":\"TCF and FCA Regulations - 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