{"id":2329,"date":"2021-09-24T14:08:49","date_gmt":"2021-09-24T14:08:49","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-solution&p=834"},"modified":"2024-10-08T07:14:55","modified_gmt":"2024-10-08T11:14:55","slug":"workforce-optimisation","status":"publish","type":"shelf-solution","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/workforce-optimisation\/","title":{"rendered":"Workforce Optimization"},"content":{"rendered":"
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Workforce Optimization<\/h2>\n

Elevate your workforce with the best customer feedback tools<\/strong><\/h1>\n

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Workforce Optimization<\/h2>\n

Elevate your workforce with the best customer feedback tools<\/strong><\/h1>\n

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Optimize team performance and customer service in one <\/h5>\n

Harness the power of\u00a0<\/span><\/span>Voice of the Customer<\/span><\/span>\u00a0to effectively manage your workforce, ensuring your staff are happy, engaged and empowered to reach their full potential.<\/span><\/span>\u00a0<\/span><\/p>\n

Our\u00a0<\/span><\/span>Voice of the Customer<\/span><\/span> software provides you with a complete range of tools to manage and support your service teams.\u00a0<\/span><\/span><\/p>\n<\/span>\n \n

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70%<\/strong> or more managers and staff rate the customer experience they provide higher than their clients do.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n Insights and reporting <\/h2>\n

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Our powerful and fully customizable <\/span>Dashboards<\/span>\u00a0allow you to quickly and easily keep an eye on team performance and the KPIs that mean the most to you. Whilst our\u00a0<\/span>Bedrock<\/a> platform<\/span>\u00a0can be used to analyse performance in greater detail via our\u00a0<\/span>Team Management<\/span>\u00a0reports.<\/span>\u00a0<\/span><\/p>\n

Together, these systems will help you to holistically monitor team performance, helping you to easily identify your star players, as well as those who may be struggling, enabling you to proactively reach out with assistance where it is needed most.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Whilst our intuitive\u00a0<\/span>Alerts<\/span>\u00a0software ensures that you immediately receive an email whenever a survey response that matches your\u00a0criteria is\u00a0received. With triggers set to your requirements \u2013 answers to survey questions, certain words or phrases spoken \u2013 you will never miss a piece of pertinent feedback.<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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\n Team engagement <\/h2>\n

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Use our \u2018My Team\u2019 tools to view a snapshot of each member of your team. Set\u00a0<\/span>individual<\/span>\u00a0objectives, keep track of outcomes from your 1:1\u00a0meetings, and reward them for a job well done with\u00a0<\/span>Badges and Rewards<\/span>. Showing your team that good work doesn\u2019t go unnoticed.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Using our\u00a0<\/span>Omnichannel Survey<\/span>\u00a0feedback, you can encourage and motivate team members, allowing them access to what\u00a0<\/span>their customers\u00a0<\/span><\/i>are saying\u00a0<\/span>about them.\u00a0<\/span><\/i>And utilize this feedback to reward results. Our badge system, available through our Team Management tools<\/a>, is a great basis for driving results. But it can also help you to provide a personal touch \u2013 acknowledging employee\u2019s birthdays and work anniversaries. While also enabling you to take a simple step towards delivering tangible rewards. <\/span><\/p>\n

What if each badge represented a coffee voucher? Or every ten, an evening out? It\u2019s no secret that appreciated teams are happier and work harder.\u00a0<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/shelf-solution-template.php","meta":{"_acf_changed":true},"class_list":["post-2329","shelf-solution","type-shelf-solution","status-publish","hentry","routing-categories-customer-experience","shelf-solution-categories-use-case"],"acf":[],"yoast_head":"\nWorkforce Optimization - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/workforce-optimisation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workforce Optimization - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/workforce-optimisation\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T11:14:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/workforce-optimisation\/\",\"url\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/workforce-optimisation\/\",\"name\":\"Workforce Optimization - 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