{"id":2326,"date":"2021-09-24T10:24:13","date_gmt":"2021-09-24T10:24:13","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-solution&p=785"},"modified":"2024-10-08T07:06:08","modified_gmt":"2024-10-08T11:06:08","slug":"customer-recovery","status":"publish","type":"shelf-solution","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/use-case\/customer-recovery\/","title":{"rendered":"Customer Recovery"},"content":{"rendered":"
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Customer Recovery<\/h2>\n

Proactively manage customer complaints<\/strong> for long-term loyalty gains<\/h1>\n

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Customer Recovery<\/h2>\n

Proactively manage customer complaints<\/strong> for long-term loyalty gains<\/h1>\n

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Reduce customer loss through a carefully managed complaints monitoring and handling system <\/h5>\n

Tracking customer complaints and acknowledging when mistakes are made is the easiest way to reduce customer churn. With our CX Alerts, that process is dramatically simplified.<\/p>\n

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5x<\/strong> the cost to acquire a new customer than retaining an existing customer.<\/em><\/p>\n<\/div>\n

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82%<\/strong> of consumers have taken their business elsewhere due to poor service.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n Re-engage unhappy customers <\/h2>\n

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Your customers are your greatest asset.\u00a0 It is only through them that your business can grow.<\/p>\n

But we all know that unfortunate things can sometimes happen. Customer service errors are almost inevitable. That\u2019s why you need to have a plan in place to win back customers following a negative experience.<\/p>\n

Responding to negative feedback with a customer recovery initiative can help you reduce complaints, create advocates, and recover business.<\/p>\n <\/div>\n <\/div>\n

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Flag negative customer feedback fast<\/h2>\n

Identify and resolve negative customer experiences quickly.<\/p>\n

With our VoC platform<\/a>, alerts can be triggered based on scores or keywords, enabling you to follow up with unhappy customers rapidly.<\/p>\n

So, unhappy customers don\u2019t stay that way for long.<\/p>\n \n \n View Key Features <\/i>\n <\/span>\n \n Hide Features <\/i>\n <\/span>\n <\/a>\n \n <\/span>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Key Features<\/h3>
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