{"id":2352,"date":"2021-10-22T09:31:36","date_gmt":"2021-10-22T09:31:36","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-service&p=1777"},"modified":"2024-10-08T07:17:23","modified_gmt":"2024-10-08T11:17:23","slug":"intelligent-contact","status":"publish","type":"shelf-service","link":"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/service\/intelligent-contact\/","title":{"rendered":"Intelligent Contact"},"content":{"rendered":"
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Intelligent Contact<\/h2>\n

Reach your customers<\/strong> on the channels they want, whenever they want<\/h1>\n<\/div>\n
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Intelligent Contact<\/h2>\n

Reach your customers<\/strong> on the channels they want, whenever they want<\/h1>\n<\/div>\n<\/div>\n\n\n
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Our solution uses conversational IVRs and bots across customer touchpoints to create a unified communication process that works for you and your customers. <\/h5>\n \n
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89%<\/strong> of customers retained by companies with extremely strong omnichannel customer engagement.<\/em><\/p>\n<\/div>\n

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90%<\/strong> of customers expect consistent interactions across channels.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n Goodbye static, siloed communication channels <\/h2>\n

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Our Flexible AI Platform helps you be there for your customers anytime, anywhere.<\/p>\n

Simply instruct our bot to accomplish a task and deploy that bot on any channel: chat, Facebook Messenger, WhatsApp, and IVR, web, mobile chatbot, SMS, and your contact center.<\/p>\n

The platform provides the channel, routing, and automation capabilities that supports those all-important face-to-face conversations.<\/p>\n <\/div>\n <\/div>\n

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\n Helps with your bigger picture business challenges <\/h2>\n

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  • Incorporate your wider business strategies into communication workflows.<\/li>\n
  • Joins up customer touchpoints, allows customers to easily channel pivot – bridging technical silos and creating a better customer experience.<\/li>\n
  • Allows you to personalize service for each customer based on their preferences and needs.<\/li>\n<\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n
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    How it works<\/h2> <\/div>\n<\/div>\n\n\n
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    Personalised CX <\/h2>\n

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    • Our Omnichannel solution enables you to reach customers through their preferred channels: chat, Facebook Messenger, WhatsApp, IVR, web, mobile chatbot, SMS, and contact center.<\/li>\n
    • Tie in third party CRM systems to deliver the right customer info at the right time.<\/li>\n
    • You can add new channels and integrate with existing channels without starting from scratch. Update the flow once and all channels benefit.<\/li>\n<\/ul>\n<\/span>\n \n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n
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      Channel pivoting <\/h2>\n

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      • The solution will work with your contact center, allowing your AI bots to pass a conversation on to a live agent with the context fully intact.<\/li>\n
      • Your bots can collect information that can help live agents assist customers more efficiently and cut back on call handle in the process.<\/li>\n
      • No channel should work in isolation \u2013 allow customers to start the conversation in one and then seamlessly switch to another, all without missing a beat.<\/li>\n<\/ul>\n<\/span>\n \n\n \n <\/div>\n\n\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n
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        Human touch <\/h2>\n

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        • Understand customer needs with AI sentimental analysis.<\/li>\n
        • Speech recognition and Natural Language Understanding (NLU) engine interprets conversations to learn your customers\u2019 intent and then gets the right jobs done based on exactly what they need.<\/li>\n
        • Enables well-timed course correction and avoids missed opportunities.<\/li>\n
        • Sentiment can also get you vital insight into customer experience as it happens.<\/li>\n<\/ul>\n<\/span>\n \n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/shelf-service-view.php","meta":{"_acf_changed":true},"class_list":["post-2352","shelf-service","type-shelf-service","status-publish","hentry","routing-categories-contact-management"],"acf":[],"yoast_head":"\nIntelligent Contact - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/service\/intelligent-contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent Contact - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/service\/intelligent-contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T11:17:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/service\/intelligent-contact\/\",\"url\":\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/service\/intelligent-contact\/\",\"name\":\"Intelligent Contact - 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