{"id":252,"date":"2021-08-18T08:00:16","date_gmt":"2021-08-18T08:00:16","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=main-product&p=252"},"modified":"2024-10-08T06:58:20","modified_gmt":"2024-10-08T10:58:20","slug":"voice-of-the-customer","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/","title":{"rendered":"Voice of the Customer"},"content":{"rendered":"
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Voice of the Customer<\/h2>\n

Turn customer feedback into actionable insights<\/strong><\/h1>\n<\/div>\n
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Voice of the Customer<\/h2>\n

Turn customer feedback into actionable insights<\/strong><\/h1>\n<\/div>\n<\/div>\n\n\n
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Take control of your customer feedback with our Voice of the Customer\u00a0software.<\/h2>\n

Gain the ability to easily\u00a0collate,\u00a0analyze,\u00a0and take action with actionable insights helping shape the best customer experience for your business.<\/h5>\n \n
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51%<\/strong> reduction in complaints in the first six months for one client using our VoC solution.<\/em><\/p>\n<\/div>\n

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85.8%<\/strong> rise in customer satisfaction for one client using our VoC solution .\u00a0\u00a0<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n What is Voice of the Customer (VoC)? <\/h2>\n

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Collecting data is all very well,\u00a0<\/span>but how do you use it once you\u2019ve got it?\u00a0VoC\u00a0not only helps you to collect customer feedback but to use the insights it provides to drive customer and business benefit.\u00a0<\/span>\u00a0<\/span><\/p>\n

A successful\u00a0<\/span>Voice of the Customer program<\/span>\u00a0is built on 3 key steps:<\/span>\u00a0<\/span><\/p>\n

Collect <\/span><\/b>\u00a0<\/span><\/h5>\n