{"id":2322,"date":"2021-10-20T14:54:25","date_gmt":"2021-10-20T14:54:25","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-product&#038;p=1628"},"modified":"2024-10-08T06:53:28","modified_gmt":"2024-10-08T10:53:28","slug":"interaction-analytics","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/","title":{"rendered":"Interaction Analytics"},"content":{"rendered":"<div class=\"wp-block hero-curved  align bg-primary\">\n    <div class=\"grid p-0\">\n        <div class=\"gradient bg-shelf-gradient\"><\/div>\n        <div class=\"content _container p-0 d-flex\">\n            <div class=\"heading text-white align-self-center d-none d-sm-block\"><h2>Interaction Analytics<\/h2>\n<h1>Gaining the <strong>best actionable insights<\/strong> for your business<\/h1>\n<\/div>\n            <div class=\"image align-self-end mb-1\">\n                                    <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/EX-Hero-06@2x.png\" alt=\"\"\/>\n                            <\/div>\n        <\/div>\n        <div class=\"curve curve1\"><\/div>\n    <\/div>\n    <div class=\"text-center text-white d-sm-none pb-3 px-3\"><h2>Interaction Analytics<\/h2>\n<h1>Gaining the <strong>best actionable insights<\/strong> for your business<\/h1>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block splodge-right  align bg-primary text-white py-5 px-3 px-sm-0\">\n\n    \n        <div class=\"container px-0\">\n            <div class=\"d-flex\">\n                <div class=\"text-left w-100\">\n\n                    \n\n                                                    <span class=\"splodge-bg-colour float-sm-right mb-3 ml-4\" style=\"max-width:400px; \">\n                                <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/semi-masked-image-1-@2x.png.png\" alt=\"\" style=\"outline-offset: -1px; outline: 5px solid #114b5f; max-width: 400px;\" \/>\n                                <img decoding=\"async\" class=\"splodge1\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-teal.png\" style=\"max-width: 400px;\" \/>\n                                                                <\/span>\n                                \n\n                                \n\n                                            <div class=\"splodge-text pt-5 pt-sm-4 d-inline-block d-sm-block\">\n                                                <h2 class=\"sub-heading\"><\/h2>\n                                                <h5 class=\"sub-heading text-white\">Speech &#038; text analytics can do a lot for your business.<\/h5>\n                                                                                                    <span><p>Allowing you to automate quality assurance, increase revenues, reduce operational cost, improve customer experiences and identify potential fraudulent claims in real-time.<\/p>\n<p>Using speech analytics, we have helped our clients:<\/p>\n<ul>\n<li>Reduce manual quality assurance full time employees by 65% &amp; costs by $1.9m<\/li>\n<li>Identify that 60% of customer contact stems from failure demand &amp; equates to $2.3m missed revenue<\/li>\n<li>Improve NPS scores by more than 20 points, bringing a $3.2m rise in annual revenue<\/li>\n<li>Save $2m by identifying potentially fraudulent claims<\/li>\n<\/ul>\n<\/span>\n                                                \n                                                                                                                                            <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<div class=\"wp-block pb-5 text-left-image-right  align bg-white\">\n\n        \n\n        <div class=\"container-lg px-0\">\n            <div class=\"flex-column-reverse flex-sm-row row\">\n                <div class=\"col-12 col-sm-7 px-3 landscape-padding-tl\">\n                    <div class=\"text-right-spacing pt-5\">\n                        <h2 class=\"sub-heading\">\n                            How it works:                         <\/h2>\n                        <h5 class=\"sub-heading\"><\/h5>\n                        <p>Delivering an intuitive, flexible speech analytics infrastructure, Davies can help your business gain richer insights, stronger evidence, and actionable recommendations from customer interactions. Allowing you to better support vulnerable customers, monitor compliance, reduce fraudulent activity, and improve your overall CX for enhanced customer retention and increased revenue.<\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n                                    <\/div>\n                <div class=\"col-12 col-sm-5 pr-0 left-right-block\">\n                                            <img decoding=\"async\" class=\"float-sm-right img-fluid mx-0 pr-0 pl-4 pb-3\" style=\"width: 100%!important;\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/DC-observational-image6@2x.png\" alt=\"\" \/>\n                                    <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n\n<div class=\"wp-block splodge-left  align bg-light text-black py-5 px-3 px-sm-0\">\n\n    \n        \n        <div class=\"container px-0\">\n            <div class=\"d-flex\">\n                <div class=\"d-sm-flex text-left w-100\">\n\n\n                    \n                                                        <span class=\"splodge-bg-colour float-sm-left mb-3 mr-4\" style=\" max-width:400px; \">\n                                    <img decoding=\"async\" class=\"image-over-splodge flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CM-semi-masked-1-@2x.png\" alt=\"\" style=\"max-width: 400px;\" \/>\n                                    <img decoding=\"async\" class=\"splodge1 flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-grey.png\" style=\"outline-offset: -1px; outline: 5px solid #f5f5f5; max-width: 400px;\" \/>\n\n                                                                    <\/span>\n                                \n                                \n                                            <div class=\"splodge-text stats d-sm-inline-block pt-5 pt-sm-4\">\n                                                <h2 class=\"sub-heading\">Case Studies<\/h2>\n                                                <h5 class=\"sub-heading text-white\"><\/h5>\n                                                                                                    <span><p><span class=\"TextRun SCXW189890107 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189890107 BCX0\">Davies speech analytics solutions have already been deployed by\u00a0<\/span><span class=\"NormalTextRun SCXW189890107 BCX0\">100+<\/span><span class=\"NormalTextRun SCXW189890107 BCX0\"> businesses across the U.S. <\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW189890107 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189890107 BCX0\">These are some of their experiences.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW189890107 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<\/span>\n                                                \n\n                                                \n                                                                                                            <a href=\"\" class=\"btn btn-outline-primary icon arrow-right right my-2 btn-mobile-centred\">Discover more<\/a>\n                                                                                                                <\/div>\n\n\n\n                                            <\/div>\n                <\/div>\n            <\/div>\n                <\/div>\n\n\n<div class=\"wp-block py-4 testimonial  align\">\n    <!-- testimonial section -->\n                <div class=\"container\">\n            <div class=\"row \">\n                <div class=\"quote col-12 col-md-9 mx-auto text-center pb-5\">\n                    <backquote class=\"pb-2\">From our perspective, it\u2019s been a model managed service. We\u2019re benefiting from powerful speech analytics software, without having to buy it and we\u2019re able to call on Davies\u2019 experts to ensure it\u2019s delivering the insights we need.<\/backquote>\n                    <span class=\"name pt-2\">Simon Evans<\/span>\n                    <span class=\"job-title\" style=\"line-height: 1em;\">Business Performance Director, Vitality<\/span>\n                <\/div>\n            <\/div>\n            <\/div>\n            <\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/product-template.php","meta":{"_acf_changed":true},"class_list":["post-2322","shelf-product","type-shelf-product","status-publish","hentry","routing-categories-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interaction Analytics - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interaction Analytics - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T10:53:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/\",\"url\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/\",\"name\":\"Interaction Analytics - Davies North America\",\"isPartOf\":{\"@id\":\"https:\/\/davies-group.com\/northamerica\/#website\"},\"datePublished\":\"2021-10-20T14:54:25+00:00\",\"dateModified\":\"2024-10-08T10:53:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/interaction-analytics\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/davies-group.com\/northamerica\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Interaction Analytics\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/#website\",\"url\":\"https:\/\/davies-group.com\/northamerica\/\",\"name\":\"Davies Group US\",\"description\":\"Powering innovation for insurance &amp; 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