{"id":2314,"date":"2021-10-19T10:18:57","date_gmt":"2021-10-19T10:18:57","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-product&p=1550"},"modified":"2024-10-08T06:48:14","modified_gmt":"2024-10-08T10:48:14","slug":"call-recording","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/product\/call-recording\/","title":{"rendered":"Call Recording"},"content":{"rendered":"
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Call Recording<\/h2>\n

Record and protect<\/strong> your customer calls<\/h1>\n<\/div>\n
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Call Recording<\/h2>\n

Record and protect<\/strong> your customer calls<\/h1>\n<\/div>\n<\/div>\n\n\n
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For many organizations, being able to record, store, and play back phone conversations with customers is a regulatory requirement.<\/h5>\n

When that requirement extends to accessing those recordings for many years (even decades), a number of technical and operational challenges arise.<\/p>\n

That\u2019s where Davies Call Recording can help.<\/p>\n<\/span>\n \n

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2.71x<\/strong> savings on compliance vs. non compliance.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n Compliant and cost-savvy call storage <\/h2>\n

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Preserve, secure, and centralize your customer call recordings for simple compliance \u2013 and cost reduction.<\/p>\n

More than ever before, customer interactions are happening across a range of platforms. But voice and video contact continue to lead the way. But with a dispersed work environment, particularly since the pandemic, those calls are happening in new locations, and across multiple networks, collaboration platforms and devices.<\/p>\n

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\n Store it all safely in the cloud <\/h2>\n

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Call Recording enables businesses to capture valuable voice and video data from any device, network, application, and location \u2013 and store it securely in the cloud.<\/p>\n

With native integrations to Microsoft Teams, Zoom, Cisco Webex, and more than 150 of the world\u2019s service providers, you can guarantee compliant recording within a few clicks. So, businesses of all sizes can record calls for all users at all times \u2013 no hardware required. And with a global footprint, we can also take care of data sovereignty requirements, ensuring your data stays where it should.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n

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\n Tackle compliance challenges head on <\/h2>\n

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  • Unifies calls across multiple platforms while migrating existing legacy calls to the cloud for long-term preservation<\/li>\n
  • Centralizes and controls access, while assisting regulatory compliance<\/li>\n
  • Reduces costs through centralized storage and legacy system support<\/li>\n
  • Helps extrapolate data, so every conversation can provide valuable business intelligence and automated compliance insights.<\/li>\n<\/ul>\n <\/div>\n <\/div>\n
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    How it works<\/h2> <\/div>\n<\/div>\n\n\n
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    Simplified and unified call recording<\/h2>\n

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    • With a few clicks, customer calls can be recorded to a centralized hub for simplified managed and enhanced compliance.<\/li>\n
    • Legacy recordings can be consolidated into a single storage point, reducing overheads, and increasing accessibility.<\/li>\n
    • Calls can be automatically purged on their expiry date, reducing storage demands while ensuring that compliance needs are met.<\/li>\n<\/ul>\n<\/span>\n \n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n
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      Watertight security <\/h2>\n

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      • All call recordings are automatically encrypted, ensuring that only authorized personnel gain access to private customer data.<\/li>\n
      • Cardholder data is redacted from recordings to guarantee enhanced customer security and full business compliance.<\/li>\n<\/ul>\n<\/span>\n \n\n \n <\/div>\n\n\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n
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        Compliance insights you can’t live without<\/h2>\n

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        • With automated analysis of call content, including the transcription of unstructured data, you can find the information you need to flag and rectify procedural faults, and evidence to prove compliance.<\/li>\n
        • Enriched metadata enables users to search, replay, and download calls, quickly and efficiently.<\/li>\n
        • Davies Unified Call Recording allows users to tag recordings, add comments, and create playlists for reports, evidence, and team feedback.<\/li>\n<\/ul>\n<\/span>\n \n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/product-template.php","meta":{"_acf_changed":true},"class_list":["post-2314","shelf-product","type-shelf-product","status-publish","hentry","routing-categories-contact-management"],"acf":[],"yoast_head":"\nCall Recording - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/product\/call-recording\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Recording - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/product\/call-recording\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T10:48:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/product\/call-recording\/\",\"url\":\"https:\/\/davies-group.com\/northamerica\/technology\/contact-management\/product\/call-recording\/\",\"name\":\"Call Recording - 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