{"id":2294,"date":"2021-10-05T14:52:55","date_gmt":"2021-10-05T14:52:55","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-product&p=1061"},"modified":"2024-10-08T07:00:05","modified_gmt":"2024-10-08T11:00:05","slug":"staff-engagement","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/staff-engagement\/","title":{"rendered":"Staff Engagement"},"content":{"rendered":"
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Staff Engagement<\/h2>\n

Give your team the tools\u00a0<\/span>they need to wow your customers\u00a0<\/strong><\/span><\/span>\u00a0<\/span><\/strong><\/h1>\n<\/div>\n
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Staff Engagement<\/h2>\n

Give your team the tools\u00a0<\/span>they need to wow your customers\u00a0<\/strong><\/span><\/span>\u00a0<\/span><\/strong><\/h1>\n<\/div>\n<\/div>\n\n\n
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As the people who often have the most direct contact with your customers, it is crucial that your staff feel empowered and equipped to provide a great\u00a0experience at every touchpoint.\u00a0<\/h5>\n

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46%<\/strong> of consumers will abandon a brand if employees are not knowledgeable.<\/em><\/p>\n<\/div>\n

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71%<\/strong> of customers expect customer service agents already to have information regarding their previous interactions.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n Give your staff a sense of purpose <\/h2>\n

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Team managers require the tools to effectively help, guide, motivate and encourage those who report into\u00a0them\u00a0and\u00a0our Staff Engagement features offer a\u00a0blended approach\u00a0of\u00a0improvement\u00a0and reward.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>We strongly believe effective team management is as much about trust and autonomy as it is about central control.\u00a0Our\u00a0Staff Engagement tools\u00a0facilitate\u00a0a sense of\u00a0individual empowerment, whilst encouraging a constructive and collaborative relationship between team member and manager when it comes to performance improvements.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>In practice, this means\u00a0providing\u00a0team members with\u00a0personal access\u00a0to data relating to their\u00a0own performance,\u00a0setting them clear and tangible objectives allowing them to grow,\u00a0and\u00a0making sure to acknowledge and\u00a0reward\u00a0a job well done.<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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Team Management<\/h2>\n

With the dedicated \u2018My Team\u2019 page within our Bedrock platform, you can effectively manage your team, ensure they feel supported and help them to reach their full potential.<\/p>\n \n \n View Features <\/i>\n <\/span>\n \n Hide Features <\/i>\n <\/span>\n <\/a>\n \n <\/span>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Key Features<\/h3>
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