{"id":2293,"date":"2021-09-23T09:44:18","date_gmt":"2021-09-23T09:44:18","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=shelf-product&p=766"},"modified":"2024-10-08T06:44:55","modified_gmt":"2024-10-08T10:44:55","slug":"bedrock","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/bedrock\/","title":{"rendered":"Bedrock"},"content":{"rendered":"
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Say hello to Bedrock. <\/strong><\/span><\/span><\/h2>\n

Our all-in-one data capture and reporting platform\u00a0<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div>\n
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Say hello to Bedrock. <\/strong><\/span><\/span><\/h2>\n

Our all-in-one data capture and reporting platform\u00a0<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div>\n<\/div>\n\n\n
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Discover all the tools you need to view and analyze your Customer Experience data via our dedicated platform, housing all of your Omnichannel Surveys responses and Social Media activity. <\/h5>\n \n
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65%<\/strong> of people are visual learners<\/p>\n<\/div>\n

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90%<\/strong> of information that comes to the brain is visual<\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n CX insights at your fingertips <\/h2>\n

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With access to fully customizable CX Dashboards, customer feedback has never been so easy to keep track of.<\/p>\n

With a comprehensive and intuitive suite of KPI Insights and Verbatim Insights reports, you can drill down into the finest detail, using the Bedrock platform to make sense of what your customers are saying, prioritize areas of frustration, and drive Process Optimization.<\/p>\n <\/div>\n <\/div>\n

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\n Show customers that you genuinely care <\/h2>\n

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The Bedrock platform can help you to create unbeatable customer relationships.<\/p>\n

With real-time\u00a0<\/span><\/span>Alerts<\/span><\/span>, the Bedrock platform can immediately let you know if a customer is unhappy \u2013 enabling you to proactively reach out to them and put things right. Because when\u00a0<\/span><\/span>Customer Recovery<\/span><\/span>\u00a0is at the heart of your operations, repeat business and customer loyalty become a given, as customers understand that they are genuinely valued.<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n

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\n Boost employee happiness and team morale <\/h2>\n

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The Bedrock platform also offers a whole host of <\/span>Team Management<\/span><\/a>\u00a0functions, providing the information you need to ensure your staff are happy, motivated and reaching their full potential.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Use our Insights capabilities to track team performance and identify any training requirements. Create <\/span>1:1 documents<\/span>\u00a0and set objectives using our coaching features. And ensure good work is acknowledged and celebrated with our\u00a0<\/span>Badges and Rewards<\/span>.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Delivering memorable customer service is not just about what you do for your customers, but what you do for your team. Bedrock can support you in the creation of the best e<\/span>mployee experience<\/span>, removing the challenges of team management.<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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\n The right access for the right people <\/h2>\n

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Ensure everyone gets the vital CX data they need, quickly.<\/p>\n

With Bedrock, you can provide tailored access to CX insights,<\/a> based on the roles within your\u00a0<\/span>organisation<\/span>. Providing both custom views and box-ready profiles \u2013 from customer service team members to business managers \u2013 we can help you deliver the right level of access to users across the board.<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n

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\n Endless possibilities <\/h2>\n

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Bedrock really is quite clever. <\/span><\/p>\n

It has the power to host any data you require, with a whole host of native integrations and custom options available for whatever challenge it is you\u2019re trying to solve.<\/span>\u00a0<\/span><\/p>\n

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