{"id":2292,"date":"2021-08-24T12:01:46","date_gmt":"2021-08-24T12:01:46","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=main-product&#038;p=393"},"modified":"2024-10-08T06:59:07","modified_gmt":"2024-10-08T10:59:07","slug":"customer-insights","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/","title":{"rendered":"Customer Insights"},"content":{"rendered":"<div class=\"wp-block hero-curved  align bg-primary\">\n    <div class=\"grid p-0\">\n        <div class=\"gradient bg-shelf-gradient\"><\/div>\n        <div class=\"content _container p-0 d-flex\">\n            <div class=\"heading text-white align-self-center d-none d-sm-block\"><h2><\/h2>\n<h2>Customer Insights<\/h2>\n<h1><span class=\"TextRun SCXW249159882 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW249159882 BCX0\">Turn customer feedback<\/span><\/span><span class=\"TextRun SCXW249159882 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW249159882 BCX0\"> into <strong>positive action<\/strong><\/span><\/span><strong><span class=\"EOP SCXW249159882 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/h1>\n<p>&nbsp;<\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n            <div class=\"image align-self-end mb-1\">\n                                    <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/10\/CX-Hero-4@2x.png\" alt=\"\"\/>\n                            <\/div>\n        <\/div>\n        <div class=\"curve curve1\"><\/div>\n    <\/div>\n    <div class=\"text-center text-white d-sm-none pb-3 px-3\"><h2><\/h2>\n<h2>Customer Insights<\/h2>\n<h1><span class=\"TextRun SCXW249159882 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW249159882 BCX0\">Turn customer feedback<\/span><\/span><span class=\"TextRun SCXW249159882 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW249159882 BCX0\"> into <strong>positive action<\/strong><\/span><\/span><strong><span class=\"EOP SCXW249159882 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/h1>\n<p>&nbsp;<\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block splodge-right  align bg-primary text-white py-5 px-3 px-sm-0\">\n\n    \n        <div class=\"container px-0\">\n            <div class=\"d-flex\">\n                <div class=\"text-left w-100\">\n\n                    \n\n                                                                    \n                                                                            <span class=\"splodge-bg-colour type-2-right main float-sm-right ml-4\" style=\"max-width:400px; \">\n                                            <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-Insights-Product-Tablet-02@2x.png\" alt=\"\" style=\"outline-offset: -2px; outline: 5px solid #114b5f; max-width: 400px;\" \/>\n                                            <img decoding=\"async\" class=\"splodge2 flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-teal-type2.png\" style=\"max-width: 400px;\" \/>\n                                                                                        <\/span>\n                                            \n\n                                            <div class=\"splodge-text pt-5 pt-sm-4 d-inline-block d-sm-block\">\n                                                <h2 class=\"sub-heading\"> <\/h2>\n                                                <h5 class=\"sub-heading text-white\">Whether you\u2019re looking to improve\u00a0customer relations,\u00a0business retention\u00a0or\u00a0optimize\u00a0your processes, our Customer Insights software makes keeping track of your most valuable data a breeze.\u00a0\u00a0<\/h5>\n                                                \n                                                                                                                                                            <div class=\"mt-sm-5 mt-md-0 mx-4 mx-md-0 pt-4 d-flex even-columns flex-column flex-sm-row\">\n                                                                                                                            <div class=\"text-center flexcol px-4 pr-md-4 float-left\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4112\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-insights@2x-300x167.png\" alt=\"\" width=\"300\" height=\"167\" srcset=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-insights@2x-300x167.png 300w, https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/11\/Customer-insights@2x.png 468w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><em><strong>76%<\/strong> of customers expect companies to understand their needs.<\/em><\/p>\n<\/div>\n                                                                                                                        \n                                                            \n                                                        <\/div>\n                                                                                                                                                                                                <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<div class=\"wp-block pb-5 text-left-image-right  align bg-light\">\n\n        \n\n        <div class=\"container-lg px-0\">\n            <div class=\"flex-column-reverse flex-sm-row row\">\n                <div class=\"col-12 col-sm-7 px-3 landscape-padding-tl\">\n                    <div class=\"text-right-spacing pt-5\">\n                        <h2 class=\"sub-heading\">\n                            Do you truly know your customers?                            <\/h2>\n                        <h5 class=\"sub-heading\"><\/h5>\n                        <p><span data-contrast=\"none\">Understanding what makes your customers tick is essential to any successful business.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Nestled within our popular\u00a0<\/span><span data-contrast=\"none\">Bedrock\u00a0Platform<\/span><span data-contrast=\"none\">, our Customer Insights software will help you maximize the value derived from your <\/span><span data-contrast=\"none\">Customer Experience<\/span><span data-contrast=\"none\">\u00a0programme, equipping yourself with the tools you need to keep your customers happy and your business moving forwards.<\/span><\/p>\n                    <\/div>\n                                    <\/div>\n                <div class=\"col-12 col-sm-5 pr-0 left-right-block\">\n                                            <img decoding=\"async\" class=\"float-sm-right img-fluid mx-0 pr-0 pl-4 pb-3\" style=\"width: 100%!important;\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-observational-image3@2x.png\" alt=\"\" \/>\n                                    <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n\n\n<div class=\"wp-block expanding-content pb-5  align bg-white\">\n\n<!-- SECTION SPLODGE LEFT  -->\n<div class=\"container-lg px-0\">\n    <div class=\"d-flex\">\n        <div class=\"splodge-left d-md-flex justify-content-start text-left w-100\">\n\n                            <div class=\"py-5\">\n\n                                        <span class=\"splodge-bg-colour pt-1 pl-3 float-sm-left mb-3\" style=\" max-width:400px; \">\n                    <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-semi-masked-image-1@2x-modified.png\" style=\"outline-offset: -1px; outline: 5px solid #ffffff; max-width: 400px;\"\/>\n                    <img decoding=\"async\" class=\"splodge1 flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-white.png\" style=\"max-width: 400px;\"  \/>\n                                        <\/span>\n            <\/div>\n        \n        \n                    <div class=\"pt-sm-5 my-auto px-3 px-md-5 \">\n                                            <h2 class=\"sub-heading\">Dashboards <\/h2>\n                                                                            <span class=\"text-black\"><p><span class=\"TextRun SCXW129089728 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW129089728 BCX0\">Your Dashboard is your central hub for data analysis, making sure your most important metrics are always in plain sight.<\/span><\/span><span class=\"EOP SCXW129089728 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n                                                                        <a href=\"#expandingcontent2139740262\" class=\"btn btn-primary btn-mobile-centred\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"expandingcontent\">\n                                        <span class=\"collapsed\">\n                                       View Key Features <i class=\"far fa-eye\"><\/i>\n                                        <\/span>\n                                        <span class=\"expanded\">\n                                        Hide Features <i class=\"far fa-eye-slash\"><\/i>\n                                        <\/span>\n                                        <\/a>\n                                    \n                                <\/span>\n                            \n                    <\/div>\n        <\/div>\n    <\/div>\n\n    <div id=\"expandingcontent2139740262\" class=\"collapse pb-4 pt-2 px-3\" >\n    <h3 class=\"sub-heading text-center my-3 font-weight-bold\">Key Features<\/h3>        <div class=\"px-4 py-4 rounded-lg bg-shelf-primary text-black\">\n                                                                        <div class=\"even-columns d-lg-flex\">\n                                                                \n                                                                            <div><ul>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Highly configurable and able to be tailored to suit exactly what your\u00a0organisation\u00a0needs.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Driven by widgets, with a whole variety to choose from, including bar, pie, trend and\u00a0<\/span> <span data-contrast=\"none\">score<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"none\">indicators.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Able to collate commonly spoken words and display these visually as word clouds, instantly highlighting areas that your customers are very happy or dissatisfied with.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Can support external data sources via RSS Feeds.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">If your business is using our additional\u00a0<\/span><span data-contrast=\"none\">Badges<\/span><span data-contrast=\"none\">\u00a0or\u00a0<\/span><span data-contrast=\"none\">Team Management<\/span><span data-contrast=\"none\">\u00a0features, users can see how they are performing as well as their latest objectives.<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">Custom filters, that allow users to access multiple dashboards and user-defined access (so team members only see the data that is relevant to them). <span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n                                                            <\/div>\n\n                                            \n             <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<\/div> <!-- CLOSE MAIN DIV  -->\n\n\n\n<div class=\"wp-block expanding-content pb-5  align bg-light\">\n\n\n<!-- SECTION SPLODGE RIGHT  -->\n<div class=\"container-lg px-0\">\n    <div class=\"d-flex\">\n        <div class=\"splodge-right d-md-flex flex-row-reverse justify-content-around text-left w-100\">\n                                \n\n                                <div class=\"py-5\">\n\n                                                <span class=\"splodge-bg-colour type-2-right float-sm-right mt-4 mb-3 \" style=\" max-width:400px; \">\n                        <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-Insights-Product-Tablet-05@2x.png\" style=\"outline-offset: -1px; outline: 5px solid #f5f5f5; max-width: 400px;\"\/>\n                        <img decoding=\"async\" class=\"splodge2 flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-grey-type2.png\" style=\"max-width: 400px;\"  \/>\n\n                                            <\/span>\n                <\/div>\n                    \n\n                <div class=\"pt-sm-5 my-auto px-3 px-lg-0 \">\n                                                <h2 class=\"sub-heading\">Alerts <\/h2>\n                                                                            <span class=\"text-black\"><p><span class=\"TextRun SCXW87318036 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87318036 BCX0\">Never miss a moment of crucial customer feedback with our Alerts, designed to keep you in the loop with important customer feedback to your\u00a0<\/span><\/span><span class=\"TextRun Highlight SCXW87318036 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87318036 BCX0\">Omnichannel Surveys<\/span><\/span><span class=\"TextRun SCXW87318036 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87318036 BCX0\">\u00a0as soon as they land.<\/span><\/span><span class=\"EOP SCXW87318036 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n                                                                    <a href=\"#expandingcontent1957904838\" class=\"btn btn-primary btn-mobile-centred\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"expandingcontent\">\n                                        <span class=\"collapsed\">\n                                       View  Key Features <i class=\"far fa-eye\"><\/i>\n                                        <\/span>\n                                        <span class=\"expanded\">\n                                        Hide Features <i class=\"far fa-eye-slash\"><\/i>\n                                        <\/span>\n                                        <\/a>\n                                                                <\/span>\n                        \n\n                <\/div>\n\n        <\/div>\n    <\/div>\n\n\n\n    <div id=\"expandingcontent1957904838\" class=\"collapse pt-2 pb-5 px-3\" >\n            <h3 class=\"sub-heading text-center my-3 font-weight-bold\">Key Features<\/h3>        <div class=\"px-4 py-4 rounded-lg bg-white text-black\">\n                                                                        <div class=\"even-columns d-lg-flex\">\n                                                                \n                                                                            <div><ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Set up Alerts on the areas you are really interested in. That might be responses to particular survey questions, or knowing when customers use certain keywords or phrases in their responses \u2013 either way, we\u2019ve got you covered.\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Taking full advantage of real-time Alerts can help you identify areas for <span data-contrast=\"none\">Process\u00a0Optimisation<\/span><span data-contrast=\"none\">, streamline your workflows and, for times when customers are dissatisfied, facilitate an unbeatable\u00a0<\/span><span data-contrast=\"none\">Customer Recovery<\/span><span data-contrast=\"none\">\u00a0process in reaching out to them and putting things right.<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Alerts can be configured so only the right people are notified of scenarios that are relevant to them.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n                                                            <\/div>\n\n                                                    <\/div>\n<\/div>\n<\/div>\n\n\n<\/div> <!-- CLOSE MAIN DIV  -->\n\n\n\n<div class=\"wp-block expanding-content pb-5  align bg-white\">\n\n<!-- SECTION SPLODGE LEFT  -->\n<div class=\"container-lg px-0\">\n    <div class=\"d-flex\">\n        <div class=\"splodge-left d-md-flex justify-content-start text-left w-100\">\n\n                            <div class=\"py-5\">\n\n                                        <span class=\"splodge-bg-colour pt-1 pl-3 float-sm-left mb-3\" style=\" max-width:400px; \">\n                    <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-semi-masked-image-2@2x-modified.png\" style=\"outline-offset: -1px; outline: 5px solid #ffffff; max-width: 400px;\"\/>\n                    <img decoding=\"async\" class=\"splodge1 flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-white.png\" style=\"max-width: 400px;\"  \/>\n                                        <\/span>\n            <\/div>\n        \n        \n                    <div class=\"pt-sm-5 my-auto px-3 px-md-5 \">\n                                            <h2 class=\"sub-heading\">KPI Insights <\/h2>\n                                                                            <span class=\"text-black\"><p><span class=\"TextRun SCXW74070354 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW74070354 BCX0\">Analyze and apply meaning to your CX data, transforming it into tangible results that can validate business strategy, drive <\/span><\/span><span class=\"TextRun Highlight SCXW74070354 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW74070354 BCX0\">Process\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2 SCXW74070354 BCX0\">Optimization<\/span><\/span><span class=\"TextRun SCXW74070354 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW74070354 BCX0\">\u00a0and lay the foundations for seriously good\u00a0<\/span><\/span><span class=\"TextRun Highlight SCXW74070354 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW74070354 BCX0\">Customer Relationships<\/span><\/span><span class=\"TextRun SCXW74070354 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW74070354 BCX0\">.<\/span><\/span><span class=\"EOP SCXW74070354 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n                                                                        <a href=\"#expandingcontent166289701\" class=\"btn btn-primary btn-mobile-centred\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"expandingcontent\">\n                                        <span class=\"collapsed\">\n                                       View Key Features <i class=\"far fa-eye\"><\/i>\n                                        <\/span>\n                                        <span class=\"expanded\">\n                                        Hide Key Features <i class=\"far fa-eye-slash\"><\/i>\n                                        <\/span>\n                                        <\/a>\n                                    \n                                <\/span>\n                            \n                    <\/div>\n        <\/div>\n    <\/div>\n\n    <div id=\"expandingcontent166289701\" class=\"collapse pb-4 pt-2 px-3\" >\n    <h3 class=\"sub-heading text-center my-3 font-weight-bold\">Key Features<\/h3>        <div class=\"px-4 py-4 rounded-lg bg-shelf-primary text-black\">\n                                                                        <div class=\"even-columns d-lg-flex\">\n                                                                \n                                                                            <div><ul>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"none\">With our suite of KPI Insight reports, you can dive into specific survey responses left by customers, see aggregated views of all survey questions to observe trends and patterns and track KPIs over time to assess your ongoing performance.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">By combining the power of KPI reports with our custom filter options, you can track customer journeys and ascertain the exact moment success is reached or frustration occurs.<\/span><\/li>\n<li>You can build a picture of your business landscape<span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"none\">to pinpoint areas or processes that are your biggest assets, as well as those which may need a little TLC.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n                                                            <\/div>\n\n                                            \n             <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<\/div> <!-- CLOSE MAIN DIV  -->\n\n\n\n<div class=\"wp-block expanding-content pb-5  align bg-light\">\n\n\n<!-- SECTION SPLODGE RIGHT  -->\n<div class=\"container-lg px-0\">\n    <div class=\"d-flex\">\n        <div class=\"splodge-right d-md-flex flex-row-reverse justify-content-around text-left w-100\">\n                                \n\n                                <div class=\"py-5\">\n\n                                                <span class=\"splodge-bg-colour type-2-right float-sm-right mt-4 mb-3 \" style=\" max-width:400px; \">\n                        <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-Insights-Product-Tablet-03@2x.png\" style=\"outline-offset: -1px; outline: 5px solid #f5f5f5; max-width: 400px;\"\/>\n                        <img decoding=\"async\" class=\"splodge2 flip\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-grey-type2.png\" style=\"max-width: 400px;\"  \/>\n\n                                            <\/span>\n                <\/div>\n                    \n\n                <div class=\"pt-sm-5 my-auto px-3 px-lg-0 \">\n                                                <h2 class=\"sub-heading\">Verbatim Insights <\/h2>\n                                                                            <span class=\"text-black\"><p>Analyze and apply meaning to your customer verbatims (text responses) received across your Omnichannel Surveys, turning customer comments into positive actions.<\/p>\n                                                                    <a href=\"#expandingcontent2144821201\" class=\"btn btn-primary btn-mobile-centred\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"expandingcontent\">\n                                        <span class=\"collapsed\">\n                                       View Key Features  <i class=\"far fa-eye\"><\/i>\n                                        <\/span>\n                                        <span class=\"expanded\">\n                                        Hide Features <i class=\"far fa-eye-slash\"><\/i>\n                                        <\/span>\n                                        <\/a>\n                                                                <\/span>\n                        \n\n                <\/div>\n\n        <\/div>\n    <\/div>\n\n\n\n    <div id=\"expandingcontent2144821201\" class=\"collapse pt-2 pb-5 px-3\" >\n            <h3 class=\"sub-heading text-center my-3 font-weight-bold\">Key Features<\/h3>        <div class=\"px-4 py-4 rounded-lg bg-white text-black\">\n                                                                        <div class=\"even-columns d-lg-flex\">\n                                                                \n                                                                            <div><ul>\n<li>Customer verbatims can be categorised (either manually or by the system) using entirely customisable themes and topics that suit your business needs.<\/li>\n<li>Once categorised, your customer verbatims can help you plan for bigger and better Process Optimisation, enabling you to map customer journeys and identify crucial touchpoints where the customer\u2019s impression of your brand is created.<\/li>\n<li>Instantly recognise the sort of things that are being mentioned the most, and with help from our intuitive reports, which of these things are negatively impacting your KPIs.<\/li>\n<li>Armed with this knowledge, you can make a beeline to resolve issues causing particular customer frustration, jumpstarting your business decisions and enriching your Customer Relationships.<\/li>\n<\/ul>\n<\/div>\n                                                            <\/div>\n\n                                                    <\/div>\n<\/div>\n<\/div>\n\n\n<\/div> <!-- CLOSE MAIN DIV  -->\n\n\n\n<div class=\"wp-block expanding-content pb-5  align bg-white\">\n\n<!-- SECTION SPLODGE LEFT  -->\n<div class=\"container-lg px-0\">\n    <div class=\"d-flex\">\n        <div class=\"splodge-left d-md-flex justify-content-start text-left w-100\">\n\n                \n                    <div class=\"py-5\">\n\n                                        <span class=\"splodge-bg-colour type-2-left mt-4 mb-3 float-sm-left\" style=\" max-width:400px; \">\n                    <img decoding=\"async\" class=\"image-over-splodge\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/uploads\/2021\/08\/CX-Insights-Product-Laptop-02@2x.png\" style=\"outline-offset: -1px; outline: 5px solid #ffffff; max-width: 400px;\"\/>\n                    <img decoding=\"async\" class=\"splodge2\" src=\"https:\/\/davies-group.com\/northamerica\/wp-content\/themes\/daviesgroup-na\/assets\/splodges\/splodge-white-type2.png\" style=\"max-width: 400px;\"  \/>\n                                        <\/span>\n            <\/div>\n        \n                    <div class=\"pt-sm-5 my-auto px-3 px-md-5 \">\n                                            <h2 class=\"sub-heading\">Survey Performance Analysis <\/h2>\n                                                                            <span class=\"text-black\"><p><span class=\"TextRun SCXW111787380 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW111787380 BCX0\">Keep track of how your\u00a0<\/span><\/span><span class=\"TextRun Highlight SCXW111787380 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW111787380 BCX0\">Omnichannel Surveys<\/span><\/span><span class=\"TextRun SCXW111787380 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW111787380 BCX0\">\u00a0are performing with our intuitive Survey Performance reports.<\/span><\/span><span class=\"EOP SCXW111787380 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n                                                                        <a href=\"#expandingcontent1334311449\" class=\"btn btn-primary btn-mobile-centred\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"expandingcontent\">\n                                        <span class=\"collapsed\">\n                                       View Key Features <i class=\"far fa-eye\"><\/i>\n                                        <\/span>\n                                        <span class=\"expanded\">\n                                        Hide Features <i class=\"far fa-eye-slash\"><\/i>\n                                        <\/span>\n                                        <\/a>\n                                    \n                                <\/span>\n                            \n                    <\/div>\n        <\/div>\n    <\/div>\n\n    <div id=\"expandingcontent1334311449\" class=\"collapse pb-4 pt-2 px-3\" >\n    <h3 class=\"sub-heading text-center my-3 font-weight-bold\">Key Features<\/h3>        <div class=\"px-4 py-4 rounded-lg bg-shelf-primary text-black\">\n                                                                        <div class=\"even-columns d-lg-flex\">\n                                                                \n                                                                            <div><ul>\n<li>Our reports allow you to review your survey distribution methods (phone, email and SMS) and ensure adequate response rates are being achieved, showing you exactly how many people are starting, partially completing and fully completing their feedback.<\/li>\n<li>If you identify a survey that is struggling, swift and proactive action can be taken to help improve uptake &#8211; be that revising the question set, changing the order in which questions are presented, or altering the channel that is being used entirely.<\/li>\n<li>Be one step ahead with our Survey Performance reports and catch any drops in engagement as soon as they happen. Also, ensure that each of your surveys is achieving maximum reach and converting requests into valuable responses.<\/li>\n<\/ul>\n<\/div>\n                                                            <\/div>\n\n                                            \n             <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<\/div> <!-- CLOSE MAIN DIV  -->\n","protected":false},"featured_media":0,"parent":252,"menu_order":0,"template":"templates-pathway\/product-template.php","meta":{"_acf_changed":true},"class_list":["post-2292","shelf-product","type-shelf-product","status-publish","hentry","routing-categories-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Insights - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Insights - Davies North America\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/\" \/>\n<meta property=\"og:site_name\" content=\"Davies North America\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-08T10:59:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/\",\"url\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/\",\"name\":\"Customer Insights - Davies North America\",\"isPartOf\":{\"@id\":\"https:\/\/davies-group.com\/northamerica\/#website\"},\"datePublished\":\"2021-08-24T12:01:46+00:00\",\"dateModified\":\"2024-10-08T10:59:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-insights\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/davies-group.com\/northamerica\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Voice of the Customer\",\"item\":\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Insights\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/davies-group.com\/northamerica\/#website\",\"url\":\"https:\/\/davies-group.com\/northamerica\/\",\"name\":\"Davies Group US\",\"description\":\"Powering innovation for insurance &amp; 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