{"id":2289,"date":"2021-08-19T17:10:40","date_gmt":"2021-08-19T17:10:40","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=main-product&p=274"},"modified":"2024-10-08T06:57:27","modified_gmt":"2024-10-08T10:57:27","slug":"social-media-tracker","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/social-media-tracker\/","title":{"rendered":"Social Media Tracker"},"content":{"rendered":"
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Social Media Tracker<\/h2>\n

Find out what your customers think of you in real-time<\/strong><\/h1>\n<\/div>\n
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Social Media Tracker<\/h2>\n

Find out what your customers think of you in real-time<\/strong><\/h1>\n<\/div>\n<\/div>\n\n\n
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Our Social Media Tracker can put you in control of your digital space<\/h2>\n

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You can only<\/span><\/span>\u00a0resolve\u00a0<\/span><\/span>a problem<\/span><\/span> if you kno<\/span><\/span>w it has<\/span><\/span>\u00a0happened. Our\u00a0<\/span><\/span>Social Media Tracker<\/span><\/span>\u00a0<\/span>keeps you up to date with all social media comments and mentions as they happen. So you can engage, or<\/span><\/span>\u00a0take action,\u00a0<\/span><\/span>however you need to.<\/span><\/span><\/p>\n<\/span>\n \n

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72%<\/strong> of customers will share a positive experience with 6 or more people.<\/em><\/p>\n<\/div>\n

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13%<\/strong> of customers will share a negative experience with 15 or more people.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n Using social media monitoring to boost customer service <\/h2>\n

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As more consumers turn to social media to get their voices heard, more businesses are embracing\u00a0Twitter<\/span>\u00a0<\/span><\/i>as their primary social customer service.<\/span>\u00a0<\/span><\/p>\n

In as little as 280\u00a0characters, a satisfied customer can generate more interest for your businesses. While a disgruntled customer can tarnish your brand image almost immediately.\u00a0<\/span>\u00a0<\/span><\/p>\n

That\u2019s why it\u2019s so important for organizations to have real-time customer conversation tracking in place.\u00a0 <\/span>\u00a0<\/span><\/p>\n

Our\u00a0<\/span>Social Media Tracker<\/span>\u00a0enables you to track and act on customer conversations, as well as other mentions of your brand. Whether you\u2019re looking to evaluate public sentiment of your business, track competitors, or calm unhappy customers fast.\u00a0<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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\n Use emotion scoring to spot key trends and analyze them instantly <\/h2>\n

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Using\u00a0<\/span><\/span>social media listening<\/span><\/span>\u00a0and our Emotion Engine, our\u00a0<\/span><\/span>Social Media Tracker<\/span><\/span>\u00a0can help you keep an eye on all Twitter activity pertinent to you. <\/span><\/span><\/p>\n

Providing you with an at-a-glance breakdown of overall public sentiment and key customer opinion trends, as well as enabling you to delve into individual comments for further analysis.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n

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\n How it works <\/h2>\n

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  1. Our\u00a0<\/span>Social Media Tracker<\/span> continually monitors Twitter.<\/span>\u00a0<\/span><\/li>\n
  2. Tweets containing a trigger word, phrase or brand mention are detected and captured.<\/span>\u00a0<\/span><\/li>\n
  3. Our algorithm works hard to analyse emotional sentiment.\u00a0<\/span>\u00a0<\/span><\/li>\n
  4. An emotion score is assigned\u00a0to the tweet.<\/span>\u00a0<\/span><\/li>\n
  5. This transaction is logged into your reporting console for further analysis.<\/span>\u00a0<\/span><\/li>\n
  6. Views for individual comments and key sentiment trends are also available. <\/span>\u00a0<\/span><\/li>\n<\/ol>\n <\/div>\n <\/div>\n
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    \n You decide what you see with Dashboards configured to your needs <\/h2>\n

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    We know that your business is one-of-a-kind. That\u2019s why our experienced team will work with you to ensure that your\u00a0<\/span><\/span>Social Media Tracker<\/span><\/span>\u00a0dashboard and reporting features match the needs of your business. Allowing you to collect and track information that is relevant to you.<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\n <\/div>\n\n\n

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    Key Features<\/h2>\n
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    \n \"Emotion\n
    Emotion score overview<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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    See\u00a0<\/span><\/span>at-a-glance access to your company\u2019s overall emotional score to gain insight into public sentiment.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    \n \"Tweet\n
    Tweet activity reel<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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    Instantly view real-time comments surrounding your brand, products, and service.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    \n \"Comment\n
    Comment word cloud<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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    Gain an insight into the\u00a0<\/span><\/span>type of language<\/span><\/span>\u00a0used by customers to describe your brand.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    \n \"Positive\n
    Positive and negative tweet counter<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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    Easily keep track of positive and negative tweets in order to manage your brand image effectively.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    \n \"Alert\n
    Alert box<\/h5>\n <\/i><\/a>\n <\/div>\n\n
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    Catch disgruntled customers\u00a0<\/span><\/span>fast using our alert mechanism, which triggers via keywords of your choice.<\/span><\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"templates-pathway\/product-template.php","meta":{"_acf_changed":true},"class_list":["post-2289","shelf-product","type-shelf-product","status-publish","hentry","routing-categories-customer-experience"],"acf":[],"yoast_head":"\nSocial Media Tracker - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/social-media-tracker\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Media Tracker - 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