{"id":2288,"date":"2021-08-19T09:25:18","date_gmt":"2021-08-19T09:25:18","guid":{"rendered":"https:\/\/technology.davies-group.com\/?post_type=main-product&p=271"},"modified":"2024-10-08T06:59:27","modified_gmt":"2024-10-08T10:59:27","slug":"customer-surverys","status":"publish","type":"shelf-product","link":"https:\/\/davies-group.com\/northamerica\/technology\/customer-experience\/product\/voice-of-the-customer\/customer-surverys\/","title":{"rendered":"Customer Surveys"},"content":{"rendered":"
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Customer Surveys<\/h2>\n

Survey your way to unforgettable<\/strong> customer experience<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div>\n
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Customer Surveys<\/h2>\n

Survey your way to unforgettable<\/strong> customer experience<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div>\n<\/div>\n\n\n
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Get your hands on all the constructive customer feedback you need to shape your Customer Experience strategy<\/h5>\n

Customer feedback can not only help you to understand your customers\u2019 wants, needs, and expectations, but provide you with the insight you need to make vital\u00a0<\/span>Process Optimization<\/span>\u00a0decisions,\u00a0evolving\u00a0as your customers do over time.<\/span>\u00a0<\/span><\/p>\n

No two customers are alike, and\u00a0that\u2019s why our surveys work\u00a0across a multitude of\u00a0communications channels, ensuring\u00a0you\u00a0can\u00a0engage\u00a0with the widest customer demographic possible, helping your business benefit from truly comprehensive feedback.<\/span>\u00a0<\/span><\/p>\n<\/span>\n \n

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83%<\/strong> of all consumers have completed at least one survey in the past year.<\/em><\/p>\n<\/div>\n

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10%<\/strong> year-on-year growth for companies with the strongest omnichannel customer engagement strategies.<\/em><\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n We know a thing or two about surveys <\/h2>\n

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Our system makes it\u00a0nice and\u00a0easy to link all feedback back to the customer,\u00a0process\u00a0or team member with support for\u00a0custom\u00a0identifiers,\u00a0that can be linked to\u00a0survey responses\u00a0and\u00a0enable\u00a0quick and effective\u00a0customer journey tracking.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Whether you wish to carry out buyer research, identify unhappy customers for\u00a0<\/span>Customer Recovery<\/span>, or track real-time customer satisfaction, our Customer Surveys can help you.<\/span>\u00a0<\/span><\/p>\n

And our support doesn\u2019t just stop at the survey setup.\u00a0From ensuring that surveys are structured to generate maximum response rates, to deriving actionable insights based on your key aims, our team\u00a0can\u00a0help you successfully gather the data\u00a0you need to\u00a0achieve\u00a0real\u00a0results.<\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n

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IVR Surveys<\/h2>\n

If you are looking for a cost-effective method of collecting personable customer feedback following a phone interaction, IVR Surveys are the one for you.<\/p>\n \n \n View Features <\/i>\n <\/span>\n \n Hide Features <\/i>\n <\/span>\n <\/a>\n \n <\/span>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Key Features<\/h3>
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