{"id":99621,"date":"2026-07-14T12:30:14","date_gmt":"2026-07-14T16:30:14","guid":{"rendered":"https:\/\/davies-group.com\/northamerica\/jobs\/bilingue-agente-a-la-reception-et-soutien-administratif-a-temps-plein-bilingual-receptionist-administrative-support-full-time-laval-qc-canada\/"},"modified":"2026-07-21T15:30:15","modified_gmt":"2026-07-21T19:30:15","slug":"bilingue-agente-a-la-reception-et-soutien-administratif-a-temps-plein-bilingual-receptionist-administrative-support-full-time-laval-qc-canada","status":"publish","type":"jobs","link":"https:\/\/davies-group.com\/northamerica\/jobs\/bilingue-agente-a-la-reception-et-soutien-administratif-a-temps-plein-bilingual-receptionist-administrative-support-full-time-laval-qc-canada\/","title":{"rendered":"R\u00e9ceptionniste bilingue et assistant(e) administratif(ve) \/ Bilingual Receptionist and Administrative Support &#8211; Laval, QC"},"content":{"rendered":"<h1>Company:<\/h1>\n<p>ClaimsPro LP<\/p>\n<p style=\"text-align:inherit\">\n<p style=\"text-align:inherit\">\n<p>R\u00e9ceptionniste bilingue et assistant(e) administratif(ve) \/ Bilingual Receptionist and Administrative Support &#8211; Laval, QC<\/p>\n<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>En tant que membre \u00e0 part enti\u00e8re de l&#39;\u00e9quipe, vous incarnerez l&#39;image de l&#39;entreprise et contribuerez au professionnalisme du bureau gr\u00e2ce \u00e0 votre expertise administrative et \u00e0 un service client bilingue de qualit\u00e9 sup\u00e9rieure. Le candidat retenu pour ce poste aura l&#39;opportunit\u00e9 de faire partie d\u2019une \u00e9quipe dynamique qui fournit un service de qualit\u00e9 aux clients internes et externes. Il fera preuve d&#39;un sens aigu du service client au quotidien et jouera un r\u00f4le cl\u00e9 dans le succ\u00e8s du bureau en apportant un soutien administratif exemplaire \u00e0 toutes les \u00e9quipes.<\/p>\n<\/p>\n<p><u>Nous recherchons actuellement un(e) r\u00e9ceptionniste \/ assistant(e) administratif(ve) bilingue \u00e0 temps plein pour rejoindre notre \u00e9quipe!\u00a0<\/u><\/p>\n<\/p>\n<p><b>Il s&#39;agit d&#39;un poste en au cabinet, et vous devez \u00eatre bilingue (fran\u00e7ais et anglais) pour pouvoir postuler \u00e0 ce poste.<\/b><\/p>\n<\/p>\n<p><u><b>Responsabilit\u00e9s principales<\/b><\/u><\/p>\n<\/p>\n<p><b>Accueil et r\u00e9ception<\/b><\/p>\n<ul>\n<li>Accueillir les visiteurs et clients en personne, de mani\u00e8re professionnelle et bilingue (fran\u00e7ais\/anglais), cinq (5) jours par semaine.<\/li>\n<li>R\u00e9pondre, filtrer et acheminer les appels t\u00e9l\u00e9phoniques.<\/li>\n<li>Assister les assur\u00e9s ou fournisseurs se pr\u00e9sentant au bureau afin de les diriger vers les experts en sinistre ou les responsables appropri\u00e9s.<\/li>\n<li>G\u00e9rer l\u2019\u00e9mission de bons de stationnement.<\/li>\n<li>Effectuer la r\u00e9servation et la coordination des salles de r\u00e9union.<\/li>\n<li>Assurer le relais des appels pour d\u2019autres succursales en cas de fermeture des bureaux des clients.<\/li>\n<\/ul>\n<p><b>Gestion des livraisons et services g\u00e9n\u00e9raux<\/b><\/p>\n<ul>\n<li>Recevoir, v\u00e9rifier et accuser r\u00e9ception des livraisons.<\/li>\n<li>Assurer la distribution interne et informer les destinataires des colis re\u00e7us.<\/li>\n<li>Acheminer les livraisons destin\u00e9es aux \u00e9quipes.<\/li>\n<li>Traiter certaines factures intersuccursales.<\/li>\n<\/ul>\n<p><b>Gestion des dossiers<\/b><\/p>\n<ul>\n<li>Effectuer les demandes de rapports de police.<\/li>\n<li>Assurer le suivi des demandes et transmettre les documents re\u00e7us aux experts en sinistre.<\/li>\n<li>Classer les documents dans les dossiers \u00e9lectroniques et consigner les notes appropri\u00e9es.<\/li>\n<li>Proc\u00e9der au paiement des factures ISB via Concur.<\/li>\n<\/ul>\n<p><b>Gestion du courrier<\/b><\/p>\n<ul>\n<li>R\u00e9ceptionner, ouvrir, dater et num\u00e9riser le courrier entrant.<\/li>\n<li>Associer les documents aux dossiers concern\u00e9s et inscrire des notes pour les experts.<\/li>\n<li>Pr\u00e9parer et exp\u00e9dier le courrier sortant, en fran\u00e7ais et en anglais.<\/li>\n<li>G\u00e9rer les envois recommand\u00e9s.<\/li>\n<li>Pr\u00e9parer les exp\u00e9ditions Purolator.<\/li>\n<li>Pr\u00e9parer et distribuer des enveloppes pr\u00e9affranchies aux \u00e9quipes internes et aux employ\u00e9s en t\u00e9l\u00e9travail.<\/li>\n<\/ul>\n<p><b>Soutien administratif aux \u00e9quipes<\/b><\/p>\n<ul>\n<li>Envoyer des ch\u00e8ques, correspondances et documents l\u00e9gaux aux \u00e9quipes internes.<\/li>\n<li>Remettre les ch\u00e8ques aux assur\u00e9s, obtenir les signatures requises, num\u00e9riser les preuves et les int\u00e9grer aux dossiers.<\/li>\n<li>Num\u00e9riser et traiter les documents remis en main propre.<\/li>\n<li>Assurer la transmission des documents aux experts et leur int\u00e9gration dans les syst\u00e8mes.<\/li>\n<li>Effectuer diverses t\u00e2ches administratives : num\u00e9risation, montage de documents, envoi de rapports, etc.<\/li>\n<\/ul>\n<p><b><u>Environnement et conditions de travail\u00a0<\/u><\/b><br \/>Nous encourageons les candidatures des personnes en situation de handicap. Des am\u00e9nagements sont possibles sur demande tout au long du processus de recrutement et d&#39;\u00e9valuation.<\/p>\n<\/p>\n<p><b><u>Candidatures spontan\u00e9es \u2013 Agences de recrutement<\/u><\/b><\/p>\n<p>Nous n&#39;acceptons pas les candidatures spontan\u00e9es d\u2019agences de recrutement et demandons \u00e0 ces derni\u00e8res de ne pas contacter directement nos employ\u00e9s ou nos gestionnaires pour nous pr\u00e9senter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement r\u00e9sultant de la r\u00e9ception d&#39;une candidature spontan\u00e9e et que toute candidature spontan\u00e9e sera consid\u00e9r\u00e9e comme une information publique. Nous accueillons favorablement les candidatures envoy\u00e9es directement par les candidats.<\/p>\n<\/p>\n<p>#ClaimsPro\/IndemniPro<\/p>\n<p>______________________________________________________________________________<\/p>\n<\/p>\n<p><span>As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of bilingual customer service.\u00a0 The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality<i> <\/i>service to internal and external clients. They will display their customer service centric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.<\/span><\/p>\n<\/p>\n<p><u>We have an existing opportunity to add a Full-time Bilingual Receptionist \/ Administrative Support member to our team! <\/u><\/p>\n<\/p>\n<p><b>This is an in-office position, and you must be bilingual in French and English to qualify for this role.<\/b><\/p>\n<\/p>\n<p><u><b>Key Responsibilities<\/b><\/u><\/p>\n<\/p>\n<p><b>Reception and Front Desk<\/b><\/p>\n<ul>\n<li>Welcome visitors and clients in person in a professional and bilingual manner (French\/English), five (5) days per week.<\/li>\n<li>Answer, screen, and route phone calls.<\/li>\n<li>Assist policyholders or suppliers visiting the office by directing them to claims adjusters or the appropriate contacts.<\/li>\n<li>Manage parking pass issuance.<\/li>\n<li>Book and coordinate meeting rooms.<\/li>\n<li>Handle incoming calls for when client offices are closed.<\/li>\n<\/ul>\n<p><b>Deliveries and General Services Management<\/b><\/p>\n<ul>\n<li>Receive, verify, and acknowledge deliveries.<\/li>\n<li>Ensure internal distribution and notify recipients of received packages.<\/li>\n<li>Forward deliveries intended for teams.<\/li>\n<li>Process certain inter-branch invoices.<\/li>\n<\/ul>\n<p><b>File Management<\/b><\/p>\n<ul>\n<li>Request police\/fire reports.<\/li>\n<li>Follow up on requests and forward received documents to claims adjusters.<\/li>\n<li>File documents in electronic records and record appropriate notes.<\/li>\n<li>Process ISB invoice payments via Concur.<\/li>\n<\/ul>\n<p><b>Mail Management<\/b><\/p>\n<ul>\n<li>Receive, open, date-stamp, and scan incoming mail.<\/li>\n<li>Match documents with the appropriate files and add notes for adjusters.<\/li>\n<li>Prepare and send outgoing mail in both French and English.<\/li>\n<li>Manage registered mail.<\/li>\n<li>Prepare Purolator shipments<\/li>\n<li>Prepare and distribute prepaid envelopes to internal teams and remote employees.<\/li>\n<\/ul>\n<p><b>Administrative Support to Teams<\/b><\/p>\n<ul>\n<li>Send cheques, correspondence, and legal documents to internal teams<\/li>\n<li>Deliver cheques to policyholders, obtain required signatures, scan proof of remittance, and upload to files.<\/li>\n<li>Scan and process documents delivered in person.<\/li>\n<li>Ensure documents are forwarded to adjusters and integrated into systems.<\/li>\n<li>Perform various administrative tasks: scanning, document assembly, sending reports, etc.<\/li>\n<\/ul>\n<p>We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.<\/p>\n<\/p>\n<p><b>Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n<p><span>We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.\u00a0Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0 We welcome resumes submitted directly from candidates.<\/span><\/p>\n<\/p>\n<p>#ClaimsPro\/IndemniPro<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ClaimsPro LP R\u00e9ceptionniste bilingue et assistant(e) administratif(ve) \/ Bilingual Receptionist and Administrative Support &#8211; Laval, QC \u00a0 \u00a0 En tant que membre \u00e0 part enti\u00e8re de l&#39;\u00e9quipe, vous incarnerez l&#39;image de l&#39;entreprise et contribuerez au professionnalisme du bureau gr\u00e2ce \u00e0 votre expertise administrative et \u00e0 un service client bilingue de qualit\u00e9 sup\u00e9rieure. Le candidat [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-99621","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9ceptionniste bilingue et assistant(e) administratif(ve) \/ Bilingual Receptionist and Administrative Support - Laval, QC - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/jobs\/bilingue-agente-a-la-reception-et-soutien-administratif-a-temps-plein-bilingual-receptionist-administrative-support-full-time-laval-qc-canada\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9ceptionniste bilingue et assistant(e) administratif(ve) \/ Bilingual Receptionist and Administrative Support - Laval, QC - Davies North America\" \/>\n<meta property=\"og:description\" content=\"Company: ClaimsPro LP R\u00e9ceptionniste bilingue et assistant(e) administratif(ve) \/ Bilingual Receptionist and Administrative Support &#8211; Laval, QC \u00a0 \u00a0 En tant que membre \u00e0 part enti\u00e8re de l&#039;\u00e9quipe, vous incarnerez l&#039;image de l&#039;entreprise et contribuerez au professionnalisme du bureau gr\u00e2ce \u00e0 votre expertise administrative et \u00e0 un service client bilingue de qualit\u00e9 sup\u00e9rieure. 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