{"id":96714,"date":"2026-06-26T12:00:21","date_gmt":"2026-06-26T16:00:21","guid":{"rendered":"https:\/\/davies-group.com\/northamerica\/jobs\/claims-triage-specialist-full-time-in-office-mississauga-on\/"},"modified":"2026-06-26T12:32:11","modified_gmt":"2026-06-26T16:32:11","slug":"claims-triage-specialist-full-time-in-office-mississauga-on","status":"publish","type":"jobs","link":"https:\/\/davies-group.com\/northamerica\/jobs\/claims-triage-specialist-full-time-in-office-mississauga-on\/","title":{"rendered":"Claims Triage Specialist, Full-Time **In Office** (Mississauga, ON)"},"content":{"rendered":"<h1>Company:<\/h1>\n<p>ClaimsPro LP<\/p>\n<p style=\"text-align:inherit\">\n<p style=\"text-align:inherit\">\n<p>Claims Triage Specialist, Full-Time **In Office** (Mississauga, ON)<\/p>\n<\/p>\n<p>Salary range: $38,700.00 &#8211; $53,700.00 annually<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><b>Role Summary\u00a0\u00a0 <\/b><\/p>\n<p><span>We have an existing opportunity to add a Claims Triage Specialist to our team! <\/span><\/p>\n<p>Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. <span>Perform claims triage on new losses by engaging designated resources, claim units, and\/or protocols to respond to defined categories of high-profile, complex claims nationally. <\/span>Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up.\u00a0<\/p>\n<\/p>\n<p>This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. <u><b>This position is in office and will not be remote.<\/b><\/u><\/p>\n<p><b>Competencies required to succeed\u00a0\u00a0 \u00a0 <\/b>\u00a0<\/p>\n<ul>\n<li>Professional demeanour and strong customer service skills<\/li>\n<li>Superior communication skills both written and verbal<\/li>\n<li>Strong organizational skills with an ability to re-prioritize tasks and manage time effectively<\/li>\n<li>Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization<\/li>\n<li>Ability to work well under pressure and maintain composure in a fast paced and changing environment<\/li>\n<li>Reliable and punctual<\/li>\n<li>Ability to work independently with minimum supervision<\/li>\n<li>Ability to use good judgment and hit the ground running<\/li>\n<li>Previous insurance experience is a definite asset as are CIP courses or a willingness to take<\/li>\n<li>CIP courses through the Insurance Institute<\/li>\n<\/ul>\n<p><b>Responsibilities\u00a0\u00a0 <\/b>\u00a0 \u00a0<\/p>\n<ul>\n<li>Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.<\/li>\n<li>Triage new claim notices and report, as applicable, to all layers or as specifically\u00a0instructed by the Claims Advocate.\u00a0 Reporting in line with service level\u00a0agreement.<\/li>\n<li>Identify type of loss and coordinate response to defined categories of loss events across all lines of business.<\/li>\n<li>As applicable, manage and distribute incoming email communication from seven zonal email boxes.<\/li>\n<li>Identify the immediate needs and requirements of incoming new losses. \u2013 is it immediate and high priority.<\/li>\n<li>Provide training\/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.<\/li>\n<li>Provide administrative support and assistance when required.<\/li>\n<li><span>Generate ad-hoc statistical reports as required.<\/span><\/li>\n<li><span>Support process improvements and share these with management.<\/span><\/li>\n<li><span>Follow up with external insurers\/adjusters regarding claim number and reserves<\/span><\/li>\n<\/ul>\n<p><b>Education, knowledge and experience required\u00a0\u00a0 \u00a0 <\/b>\u00a0<\/p>\n<ul>\n<li>Post-secondary education<\/li>\n<li>Insurance industry experience\/exposure preferred<\/li>\n<li>Minimum 3 years\u2019 experience in a customer service\/support role required<\/li>\n<li>Previous experience working in a call center environment or on a queue preferred<\/li>\n<li>Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)<\/li>\n<li>Strong computer skills with an aptitude\/ability to learn new software\/databases<\/li>\n<li>Bilingual in English and French an asset.<\/li>\n<\/ul>\n<p><b>What we offer:<\/b><br \/>\u2022\u00a0\u00a0 \u00a0Competitive compensation: <span>$38,500 \u2013 $44,000<\/span> annually<br \/>\u2022\u00a0\u00a0 \u00a0In addition, you\u2019ll enjoy:<br \/>\u2022\u00a0\u00a0 \u00a0Work-Life Balance<br \/>\u2022\u00a0\u00a0 \u00a0E-flex Benefits Program &amp; Wellness Initiatives\u00a0<br \/>\u2022\u00a0\u00a0 \u00a0Registered Retirement Savings Plan (RRSP) with 2% Match\u00a0<br \/>\u2022\u00a0\u00a0 \u00a0Training, Career Development, and Employee Recognition Programs\u00a0<br \/>\u2022\u00a0\u00a0 \u00a0Employee Referral Bonuses<br \/>\u00a0<\/p>\n<p>We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.<\/p>\n<\/p>\n<p><b>Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n<p>We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.\u00a0 Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0 We welcome resumes submitted directly from candidates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ClaimsPro LP Claims Triage Specialist, Full-Time **In Office** (Mississauga, ON) Salary range: $38,700.00 &#8211; $53,700.00 annually \u00a0 \u00a0 Role Summary\u00a0\u00a0 We have an existing opportunity to add a Claims Triage Specialist to our team! Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-96714","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Claims Triage Specialist, Full-Time **In Office** (Mississauga, ON) - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/jobs\/claims-triage-specialist-full-time-in-office-mississauga-on\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims Triage Specialist, Full-Time **In Office** (Mississauga, ON) - Davies North America\" \/>\n<meta property=\"og:description\" content=\"Company: ClaimsPro LP Claims Triage Specialist, Full-Time **In Office** (Mississauga, ON) Salary range: $38,700.00 &#8211; $53,700.00 annually \u00a0 \u00a0 Role Summary\u00a0\u00a0 We have an existing opportunity to add a Claims Triage Specialist to our team! 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