{"id":117311,"date":"2026-11-02T17:00:15","date_gmt":"2026-11-02T22:00:15","guid":{"rendered":"https:\/\/davies-group.com\/northamerica\/jobs\/account-manager-national-accounts-hybrid-markham-ontario-canada\/"},"modified":"2026-11-03T01:30:22","modified_gmt":"2026-11-03T06:30:22","slug":"account-manager-national-accounts-hybrid-markham-ontario-canada","status":"publish","type":"jobs","link":"https:\/\/davies-group.com\/northamerica\/jobs\/account-manager-national-accounts-hybrid-markham-ontario-canada\/","title":{"rendered":"Account Manager, National Accounts &#8211; Hybrid &#8211; Markham, Ontario, Canada"},"content":{"rendered":"<h1>Company:<\/h1>\n<p>ClaimsPro LP<\/p>\n<p style=\"text-align:inherit\">\n<p style=\"text-align:inherit\">\n<p>Account Manager, National Accounts &#8211; Hybrid &#8211; Markham, Ontario, Canada<\/p>\n<\/p>\n<p>Compensation range: $80,300.00 &#8211; $111,500.00 annually<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>We have an existing opportunity to add a full-time Account Manager to our team!<\/p>\n<p><\/p>\n<p><b>Why join ClaimsPro?<\/b><\/p>\n<ul>\n<li>You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.<\/li>\n<li>Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles &#8211; the sky is the limit.<\/li>\n<li>You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.<\/li>\n<li>You will be supported by experienced local claims support, centralized after hours support, and dictation services.<\/li>\n<li>Your claims load is driven by senior executives and business development staff from coast to coast.<\/li>\n<li>You are compensated for your billable hours and other costs.<\/li>\n<li>Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.<\/li>\n<li>Your continuous education fees are reimbursed to maintain your license.<\/li>\n<li>Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.<\/li>\n<\/ul>\n<p><\/p>\n<p>Working with the National Accounts Leadership team, the main responsibility of this role is to provide\/manage effective claims management solutions for our top commercial and personal lines clients. <\/p>\n<p><\/p>\n<p><b>Role Responsibilities:<\/b><\/p>\n<ul>\n<li>Management of a portfolio of client accounts relating to automobile, property and general liability exposures.<\/li>\n<li>Establish and implementation of Best Handling Practices unique to each client.<\/li>\n<li>Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries \/ concerns as needed.<\/li>\n<li>Create and Maintain Service Level Agreements and Claims Handling Process\/Guideline documents as per Client contractual obligations<\/li>\n<li>Conduct regular stewardship and client facing meetings<\/li>\n<li>Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times,\u00a0cycle times, and account receivables.<\/li>\n<li>Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management<\/li>\n<li>Weekly review of the operational dashboard KPI targets \u00a0<\/li>\n<li>Potential leadership, guidance and mentoring of a dedicated adjusting team<\/li>\n<li>Act in a consultative and advisory capacity on claims matters and technical issues<\/li>\n<li>Participation in the RFP process for new business and existing client contract renewals<\/li>\n<\/ul>\n<p><b>Qualifications &amp; Experience:<\/b><\/p>\n<ul>\n<li>University Degree and\/or CIP\/FCIP Designation<\/li>\n<li>Minimum of 7 years\u2019 experience in Property &amp; Casualty claims adjusting,\u00a0multi provincial experience preferred<\/li>\n<li>Minimum 5 years supervisory experience<\/li>\n<li>Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces<\/li>\n<li>Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience<\/li>\n<li>Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner<\/li>\n<li>Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems<\/li>\n<li>Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner<\/li>\n<li>Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations<\/li>\n<li>Strong negotiation skills<\/li>\n<li>Ability to speak and write in French is an asset<\/li>\n<\/ul>\n<p><\/p>\n<p>Competitive Compensation: $80,300.00 &#8211; $111,500.00 CAD Annual &#8211; Compensation is commensurate with experience, qualifications, and internal equity<\/p>\n<p><\/p>\n<p>We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.<\/p>\n<p><\/p>\n<p><b>Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n<p>We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.\u00a0 Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0We welcome resumes submitted directly from candidates.<\/p>\n<p><\/p>\n<p>#ClaimsPro<\/p>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ClaimsPro LP Account Manager, National Accounts &#8211; Hybrid &#8211; Markham, Ontario, Canada Compensation range: $80,300.00 &#8211; $111,500.00 annually \u00a0 \u00a0 We have an existing opportunity to add a full-time Account Manager to our team! Why join ClaimsPro? You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-117311","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Account Manager, National Accounts - Hybrid - Markham, Ontario, Canada - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/jobs\/account-manager-national-accounts-hybrid-markham-ontario-canada\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Account Manager, National Accounts - Hybrid - Markham, Ontario, Canada - Davies North America\" \/>\n<meta property=\"og:description\" content=\"Company: ClaimsPro LP Account Manager, National Accounts &#8211; Hybrid &#8211; Markham, Ontario, Canada Compensation range: $80,300.00 &#8211; $111,500.00 annually \u00a0 \u00a0 We have an existing opportunity to add a full-time Account Manager to our team! 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