{"id":112195,"date":"2026-10-08T11:30:14","date_gmt":"2026-10-08T15:30:14","guid":{"rendered":"https:\/\/davies-group.com\/northamerica\/jobs\/customer-support-specialist-remote-arkansas-united-states\/"},"modified":"2026-10-09T14:00:15","modified_gmt":"2026-10-09T18:00:15","slug":"customer-support-specialist-remote-arkansas-united-states","status":"publish","type":"jobs","link":"https:\/\/davies-group.com\/northamerica\/jobs\/customer-support-specialist-remote-arkansas-united-states\/","title":{"rendered":"Customer Support Specialist &#8211; REMOTE &#8211; Arkansas, United States"},"content":{"rendered":"<h1>Company:<\/h1>\n<p>ClaimsPro LP &#8211; International Programs Group<\/p>\n<p style=\"text-align:inherit\">\n<p style=\"text-align:inherit\">\n<p>Customer Support Specialist &#8211; REMOTE &#8211; Arkansas, United States<\/p>\n<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><b>We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.<\/b><\/p>\n<p><\/p>\n<p>Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.<\/p>\n<p><\/p>\n<p>IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers&#39; open lot, property damage (commercial and homeowners) and general liability.<\/p>\n<p><\/p>\n<p><b>Job Responsibilities:<\/b><\/p>\n<ul>\n<li>Provides administrative support for client claims<\/li>\n<li>Maintains Claim Databases<\/li>\n<li>Sets up all new claims within the required time frame<\/li>\n<li>Answer all phone calls for client programs<\/li>\n<li>Provides follow up to all open claims in client systems and claim files<\/li>\n<li>Fills in on other programs when needed<\/li>\n<li>Attends monthly team meetings<\/li>\n<li>Other duties as assigned<\/li>\n<\/ul>\n<p><\/p>\n<p><b>Qualifications, Education and\/or Experience\u00a0\u00a0\u00a0<\/b><\/p>\n<ul>\n<li>1-2 years relatable customer support experience<\/li>\n<li>High School Diploma or Equivalent required<\/li>\n<li>Bachelor\u2019s degree is preferred<\/li>\n<\/ul>\n<p><\/p>\n<p><b>Computer Skills<\/b><\/p>\n<ul>\n<li>Proficient in Microsoft Office\u00a0<\/li>\n<\/ul>\n<p><\/p>\n<p><b>Competencies<\/b><\/p>\n<ul>\n<li>Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.<\/li>\n<li>Excellent time management skills<\/li>\n<li>Strong Communicator (verbal and written)<\/li>\n<li>Ability to multi-task and handle high volume of concurrent tasks<\/li>\n<li>Work collaboratively with others inside and outside the company<\/li>\n<\/ul>\n<p><\/p>\n<p><b>Environment\/Working Conditions:<\/b><\/p>\n<ul>\n<li><b>Only US residents will be considered<\/b><\/li>\n<li>Dynamic environment with tight deadlines, number and changing priorities<\/li>\n<li>All prospective employees must pass a background check<\/li>\n<li>Office environment including prolonged periods of computer use<\/li>\n<li><b>Remote working, but may be called into work in the office temporarily or permanently at any time<\/b><\/li>\n<li><b>Hourly Rate of Pay: $17 USD per hour<\/b><\/li>\n<\/ul>\n<p><\/p>\n<p>We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.<\/p>\n<p><\/p>\n<p><b>Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n<p>We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.\u00a0 Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0 We welcome resumes submitted directly from candidates.<\/p>\n<p><\/p>\n<p>#IPG<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ClaimsPro LP &#8211; International Programs Group Customer Support Specialist &#8211; REMOTE &#8211; Arkansas, United States \u00a0 \u00a0 We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position. Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-112195","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support Specialist - REMOTE - Arkansas, United States - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/jobs\/customer-support-specialist-remote-arkansas-united-states\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Specialist - REMOTE - Arkansas, United States - Davies North America\" \/>\n<meta property=\"og:description\" content=\"Company: ClaimsPro LP &#8211; International Programs Group Customer Support Specialist &#8211; REMOTE &#8211; Arkansas, United States \u00a0 \u00a0 We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! 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