{"id":111584,"date":"2026-10-02T15:00:11","date_gmt":"2026-10-02T19:00:11","guid":{"rendered":"https:\/\/davies-group.com\/northamerica\/jobs\/claims-triage-specialist-full-time-in-office-mississauga-ontario-canada\/"},"modified":"2026-10-09T14:00:16","modified_gmt":"2026-10-09T18:00:16","slug":"claims-triage-specialist-full-time-in-office-mississauga-ontario-canada","status":"publish","type":"jobs","link":"https:\/\/davies-group.com\/northamerica\/jobs\/claims-triage-specialist-full-time-in-office-mississauga-ontario-canada\/","title":{"rendered":"Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada"},"content":{"rendered":"<h1>Company:<\/h1>\n<p>ClaimsPro LP<\/p>\n<p style=\"text-align:inherit\">\n<p style=\"text-align:inherit\">\n<p>Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada<\/p>\n<\/p>\n<p>Compensation range: $38,700.00 &#8211; $53,700.00 annually<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><b>Role Summary\u00a0\u00a0 <\/b><\/p>\n<p>We have an existing opportunity to add a Claims Triage Specialist to our team! <\/p>\n<p>Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and\/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up.\u00a0<\/p>\n<p><\/p>\n<p>This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. <b><u>This position is in office and will not be remote.<\/u><\/b><\/p>\n<p><b>Competencies required to succeed\u00a0\u00a0 \u00a0 <\/b>\u00a0<\/p>\n<ul>\n<li>Professional demeanor and strong customer service skills<\/li>\n<li>Superior communication skills both written and verbal<\/li>\n<li>Strong organizational skills with an ability to re-prioritize tasks and manage time effectively<\/li>\n<li>Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization<\/li>\n<li>Ability to work well under pressure and maintain composure in a fast paced and changing environment<\/li>\n<li>Reliable and punctual<\/li>\n<li>Ability to work independently with minimum supervision<\/li>\n<li>Ability to use good judgment and hit the ground running<\/li>\n<li>Previous insurance experience is a definite asset as are CIP courses or a willingness to take<\/li>\n<li>CIP courses through the Insurance Institute<\/li>\n<\/ul>\n<p><b>Responsibilities\u00a0\u00a0 <\/b>\u00a0 \u00a0<\/p>\n<ul>\n<li>Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.<\/li>\n<li>Triage new claim notices and report, as applicable, to all layers or as specifically\u00a0instructed by the Claims Advocate.\u00a0 Reporting in line with service level\u00a0agreement.<\/li>\n<li>Identify type of loss and coordinate response to defined categories of loss events across all lines of business.<\/li>\n<li>As applicable, manage and distribute incoming email communication from seven zonal email boxes.<\/li>\n<li>Identify the immediate needs and requirements of incoming new losses. \u2013 is it immediate and high priority.<\/li>\n<li>Provide training\/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.<\/li>\n<li>Provide administrative support and assistance when required.<\/li>\n<li>Generate ad-hoc statistical reports as required.<\/li>\n<li>Support process improvements and share these with management.<\/li>\n<li>Follow up with external insurers\/adjusters regarding claim number and reserves<\/li>\n<\/ul>\n<p><b>Education, knowledge and experience required\u00a0\u00a0 \u00a0 <\/b>\u00a0<\/p>\n<ul>\n<li>Post-secondary education<\/li>\n<li>Insurance industry experience\/exposure preferred<\/li>\n<li>Minimum 3 years\u2019 experience in a customer service\/support role required<\/li>\n<li>Previous experience working in a call center environment or on a queue preferred<\/li>\n<li>Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)<\/li>\n<li>Strong computer skills with an aptitude\/ability to learn new software\/databases<\/li>\n<li>Bilingual in English and French an asset.<\/li>\n<\/ul>\n<p><\/p>\n<p><b>What we offer:<\/b><br \/>\u2022\u00a0\u00a0 \u00a0Competitive compensation: $38,500 \u2013 $44,000 annually<br \/>\u2022\u00a0\u00a0 \u00a0In addition, you\u2019ll enjoy:<br \/>\u2022\u00a0\u00a0 \u00a0Work-Life Balance<br \/>\u2022\u00a0\u00a0 \u00a0E-flex Benefits Program &amp; Wellness Initiatives\u00a0<br \/>\u2022\u00a0\u00a0 \u00a0Registered Retirement Savings Plan (RRSP) with 2% Match\u00a0<br \/>\u2022\u00a0\u00a0 \u00a0Training, Career Development, and Employee Recognition Programs\u00a0<br \/>\u2022\u00a0\u00a0 \u00a0Employee Referral Bonuses<br \/>\u00a0<\/p>\n<p>We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.<\/p>\n<p><\/p>\n<p><b>Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n<p>We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.\u00a0 Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0 We welcome resumes submitted directly from candidates.<\/p>\n<p><\/p>\n<p>#ClaimsPro<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ClaimsPro LP Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada Compensation range: $38,700.00 &#8211; $53,700.00 annually \u00a0 \u00a0 Role Summary\u00a0\u00a0 We have an existing opportunity to add a Claims Triage Specialist to our team! Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-111584","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/jobs\/claims-triage-specialist-full-time-in-office-mississauga-ontario-canada\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada - Davies North America\" \/>\n<meta property=\"og:description\" content=\"Company: ClaimsPro LP Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada Compensation range: $38,700.00 &#8211; $53,700.00 annually \u00a0 \u00a0 Role Summary\u00a0\u00a0 We have an existing opportunity to add a Claims Triage Specialist to our team! 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